Sr. Utility Billing Specialist

Salary : $55,859.01 - $78,927.33 Annually

Location : FL, FL

Job Type : Full Time

Job Number : 2026 - 047

Department : FINANCE AND ADMINISTRATIVE SERVICES

Division : PUBLIC SERVICE

Opening Date : 11 / 04 / 2025

Closing Date : 11 / 18 / 2025 11 : 59 PM Eastern

Bargaining Unit : FOPA

Description

NATURE OF WORK

This classification involves specialized technical work in billing utility customers for the City as well as guaranteeing revenue and managing the computerized land file database. An employee in this position maintains customer service addresses and meter inventory; handles meter readings and exceptions; processes billing of utility accounts; deals with work orders; handles developer fees and connections; and updates computer files. This position also downloads / uploads information to / from handheld devices and releases daily bills in absence of supervisor.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

• Maintains the service address file for both in-City and out-of-City utility accounts.
• Collects developer fees and deposits for agreements entered into with the City; interfaces with the finance area to set up guaranteed revenue billing records.
• Requests service orders to set meters requested by developers; updates meter inventory files after the utility departments complete service orders.
• Downloads / uploads information to / from handheld devices; distributes to and collects handheld devices from contracted meter readers.
• Prints meter reading exception reports; processes corrections; and generates work orders to reread meters or investigate other exceptions in the field.
• Posts readings and charges to each account on a preliminary billing register; resolves any issues; and processes billings producing accounting entries and customer bills.
• Processes any meter exchanges or other changes in meter inventory not related to the billing cycle as well as closes other work orders that result in charges or credits to the customer.
• Processes rate changes and adjustments requested by contracted garbage and recycling vendors.
• Acquires additional computer system's space as needed.
• Controls land file database; coordinates consistency of information throughout affected City computer applications.
• Updates database information from County tax records.
• Monitors inventory programs for meters.
• Assists in maintaining controls on utility billing system, Indian Trace master billing, Indian Trace meter billing, and Indian Trace deposit reconciliation.
• Develops, produces, and uses periodic (i.e. monthly, annual, etc.) reports and queries as required in order to control billing operations quality, thoroughness, and accuracy.
• Tracks, controls, and cross-references developer, project, contractor, and meter files.
• Investigates and resolves utility billing and meter discrepancies, problems, and unusual circumstances.
• Completes nightly updates and releases daily bills in absence of supervisor.
• Handles vacant property lien inquiries.
• Performs related work as required.

Requirements

EDUCATION

EXPERIENCE

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES

BENEFITS PACKAGE SUMMARY

GENERAL EMPLOYEE

HIRED ON OR AFTER 10 / 01 / 23

City-Paid Medical Benefits :

Retirement :

Longevity :

Based on successful completion of full-time, continuous service with the City, employee shall receive the following :

Years of Creditable Service Longevity Benefit

10 Years 2.5%

15 Years 2.5%

20 Years 5.0%

Paid Holidays :

Employees receive the following City-paid holidays :

Annual Leave :

Annual leave may be taken as earned after completion of (90) calendar days. Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows :

Completed Months of Service Total Hours Accrued Annually

Up to and including first 60 months 96 hours / 12 Days

Greater than 60 months through 120 months 136 hours / 17 Days

Greater than 120 months through 204 months 176 hours / 22 Days

Greater than 204 months 216 hours / 27 Days

Annual Leave Cash Out :

Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays :

Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year.

Perfect Attendance :

For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.

Sick Leave :

Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.

Sick Leave Conversion :

After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following : A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement :

Qualifying City-paid Bereavement Leave as follows :

Tuition Reimbursement :

After one (1) year of full-time employment

Credit Union :

We Florida Financial Bank & Credit Union - 8890 NW 44th Street, Sunrise, FL. 33351

Optional Voluntary Benefits (paid by the employee) :

o 457 Deferred Compensation Plan

o 401(a) Governmental Purchase Plan : Newly hired

01

Please describe your highest level of education completed. PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

02

Please describe how many years of experience you possess in a computerized billing area, preferably working with the public.

Required Question