Automotive BDC Representative

High volume Somerset County automotive dealership is seeking an experienced full-time BDC Representative.

Compensation commensurate with experience.

BDC REP RESPONSIBILITIES :

• Communicate and interact with customers via phone, mail, email or in person, in a professional, friendly and efficient manner.
• Schedule and manage appointments via inbound and outbound calls, mail, email and in person.
• Maintain an accurate daily count of appointments.
• Confirm appointments prior to scheduled date.
• Follow up with customers to confirm satisfaction.
• Respond to customer concerns and / or problems by identifying both the concern and the path to resolution.
• Work and cooperate with all Service and Sales personnel to provide a truly exceptional experience for all customers.
• Involvement in organizing and / or coordinating new programs, campaigns and events for department.
• Cooperate within department to maintain highest rating in Customer Satisfaction Surveys.
• Reflect an enthusiastic and positive impression of our dealership and manage all tasks in busy environment.

REQUIREMENTS :

BENEFITS :

Job Type : Full-time

Work Location : In person