Senior Associate, Product Manager, GenAI for Operations

Senior Associate, Product Manager, GenAI for Operations

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

Our team helps transform our Fraud and Servicing organization by implementing AI-based solutions. Our work seeks to improve customer experiences and help our organization grow. As a Senior Associate, Product Manager in the Operations GenAI space, you will be leading an effort to use Generative AI to transform how we handle customer calls. You'll work with a large cross-functional team, all the way from research to proposing solutions and delivering. The ideal candidate for this role has knowledge and experience with developing solutions centered around language research, NLP methods, Generative AI and designing AI agents. You have both a deep technical understanding of the rapidly developing state of language models and a passion to bring them to life in ways that improves the associate and customer experience. You are able to align a large group of stakeholders, and are comfortable speaking with senior leaders to help educate and advocate for these next generation solutions.

Our team helps transform our Fraud and Servicing organization by implementing AI-based solutions. Our work seeks to improve customer experiences and help our organization grow. As a Senior Associate, Product Manager in the Operations GenAI space, you will be working on an effort to use Agentic AI to help transform how we handle customer calls. You'll work with a large cross-functional team, all the way from research to proposing solutions and delivering. The ideal candidate for this role has knowledge and experience with Generative and Agentic AI and has experience navigating a large group of stakeholders.

On any given day in the Bank you'll be :

• Empowered. You'll be working on a transformative Generative AI use case
• Learning constantly. Work deeply with customers, associates, designers, technologists and AI applied researchers to build cutting edge solutions
• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better
• Sharing openly. Sharing your recommendations with stakeholders and leaders
• Succeeding strategically. Solving the right problem and holding on the wrong one

Here is what we will bring to the table :

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $109,000 - $124,400 for Sr. Associate, Product Management

New York, NY : $118,900 - $135,700 for Sr. Associate, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).