Senior Manager, Communications, Americas

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the Team

The Communications team at Airwallex is dedicated to driving and protecting the company’s reputation and supporting business growth. We lead product communications, corporate PR, executive visibility, as well as crisis and issues management. We move fast as a globally distributed, highly supportive team that lifts each other up and delivers at a high bar. By advocating for Airwallex in every market and navigating complex regulatory environments, we advance the company’s strategic goals and growth.

We’re seeking a strategic, hands-on Senior Manager of Communications to support our ambitious growth goals in the US, Canada, and LATAM.

What you’ll do

Reporting to the Senior Director of Communication, Americas, you will work cross-functionally to drive and manage Airwallex’s reputation in the U.S., Canada, and Latin America through owned, earned and social strategies, with a strong focus on product awareness and thought leadership.

As a leading member of our high-performing team, you will have an opportunity to shape and strengthen Airwallex’s growth trajectory in the Americas and around the world.

This role is based in San Francisco or New York City.

Responsibilities :

Work with Senior Director of Communications to lead and implement multi-channel communications for Airwallex’s Americas business, encompassing key company announcements, product launches, and major corporate milestones.

Manage day-to-day newsroom activities – responding to inbound media inquiries, maintaining a pulse on industry news and trends, and seizing opportunities to insert Airwallex in the narrative.

Strategically identify and pursue opportunities to increase the external presence of our executives, positioning them as thought leaders in key industry forums including traditional and emerging media platforms, podcasts, speaking opportunities, and owned / social content.

Prepare executives thoroughly for public engagements, ensuring consistent and impactful messaging.

Oversee the development of compelling content ensuring a unified corporate messaging strategy across all key company initiatives.

Partner with commercial, product, marketing, and legal teams to craft communications and content strategies across channels, including media, podcasts, speaking opportunities, and owned / social content

Supervise agency relationships, provide guidance, and optimize output.

Support internal communications programs such as Regional All-Hands to build a positive workplace environment and while aligning with external messaging and strategy.

Who you are

We\'re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

You are a fast moving, energetic communications pro with experience in B2B tech or SaaS PR and a proven track record of high impact campaigns, launches, and announcements.

You know how to build relevant narratives that connect internal goals to the external news cycle. You turn complex technical topics into simple, memorable soundbites. You engage both emerging and traditional media with precision to reach the audiences that matter. You stay voraciously current on the tech industry and use that awareness to spot openings before they hit everyone’s radar.

Minimum qualifications

8 years of communications experience.

Proven track record of building and executing effective communications campaigns to promote product launches and customer wins.

Exceptional written and verbal communication skills.

Technical aptitude. You’re technologically savvy and can easily get up to speed on modern tech stacks

The ability to manage complex projects, multiple stakeholders, and competing priorities across time zones.

Direct experience and working relationships with journalists, producers, and editors.

Comfort with ambiguity and the ability to problem solve, test and learn. The resilience to try and try again.

Comfortable in a fast-paced environment and the ability to reprioritize and quickly change gears.

Preferred qualifications :

A blend of agency and in-house roles.

Experience in fintech, payments, B2B tech or SaaS.

Bilingual English and Spanish or Portuguese.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms / recruiters. Airwallex will not pay any fees to search firms / recruiters if a candidate is submitted by a search firm / recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms / recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.

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