Customer Experience Manager

A company is looking for a Customer Experience Manager to manage and scale the customer experience function.

Key Responsibilities

Manage service order processes and assist with implementation efforts alongside Operations staff

Document and manage customer support requests while addressing concerns and escalations

Coordinate customer communications regarding service interruptions and ensure compliance with security standards

Required Qualifications

Bachelor's degree preferred; a combination of education and relevant experience will be considered

Minimum of 5 years of professional experience, including at least 3 years in a customer-focused role

Familiarity with telecommunications and data center operations

Proven ability to drive tasks to completion with integrity and accountability

Self-motivated, capable of working independently or within a team with minimal direction