Sales & Service Technician

Sales & Service Technician

Foundation Systems of Michigan / FSM, a Groundworks Company, is seeking talented Sales & Service Technician to join their team in the Grand Rapids, MI area!

The Sales & Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Sales & Service Technician supports our customers with additional solutions options and needs.

Why you should join our Service Team :

• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Company Vehicle and Gas Card provided
• Full-time nonseasonal work
• Pre-qualified, high-quality appointments, no cold-calling required!
• Advanced leadership training opportunities from a promote from within led culture
• Benefits include Medical, Dental, Vision, Long / Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
• Equity in North America's Leading Foundation Repair and Water Management Company

Job Responsibilities :

Execute appointments scheduled with customers

Travel to customers' home based on assigned appointments

Build long-term relationships with customers and professionally represent the company

Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures

Perform annual customer maintenance visits, examining work previously completed

Perform reactive service appointments, diagnose, and fix any issues

Install additional products purchased by the customer as necessary

Adhere to safety regulations and procedures when carrying out responsibilities

Examine solutions installed by the company and determine potential warranty or non-warranty work

Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Other duties as assigned

Qualifications :

1 or more years of proven sales experience preferred but not required

Construction / Home Improvement experience preferred

Proven customer relations experience preferred

High school diploma or GED or equivalent experience

A valid, non-restrictive Driver's License is required

Requirements :

Full-time

Remote & Onsite : Reporting into and working remotely of Branch location

Servicing area within territory