IT Specialist II

Overview

We are currently searching for an IT Specialist II to join our Internal IT team. The primary responsibilities of this position are to ensure smooth helpdesk call center operations and provide frontline technical support to "internal clients" throughout the Firm (approximately 220 users).

Responsibilities

• Answering helpdesk calls and coordinating ticket assignments.
• Quickly identifying system issues and working with staff to address them.
• Handling restore procedures.
• Documenting solutions in knowledge base.
• Assisting with administration of domain user accounts.
• Providing support for printers, scanners, and other network peripherals.
• Assisting with maintaining firm hardware inventory.
• Troubleshooting network connectivity issues and escalating as needed to IT System Administrators.
• Offering solutions to user problems.
• Conducting administration, maintenance, and support of applications.
• Adhering and enforcing Firm IT policies.
• Maintaining project documentation as appropriate for every assigned project.
• Ensuring appropriate communication of project status to management, helpdesk staff, and actively involved employees.
• Developing and maintaining expert level knowledge and skills in technical and professional areas.
• Deploying software updates and handling any related communication needed with our employees.
• Assisting with technical tasks associated with onboarding and offboarding employees.

Location and travel

This individual will primarily work out of our Montgomery office but will visit other offices periodically. The furthest is in Dothan, two hours from the Montgomery office.

Requirements

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