ServiceNow Administrator

Our client, a major entertainment company located in Midtown, Manhattan is looking for a ServiceNow Administrator. This is a 1-year contract with the possibility of extension. This is a hybrid opportunity where the Client is looking for someone who can come into the office for meetings occasionally. This individual will have experienc with the following modules ITSM, ITOM, ITAM and SPM.

SUMMARY

The ServiceNow Administrator is a new role within the Global Technology Operation organization which will be responsible for administering the organization's Information Technology Service Management, Enterprise Architecture Management , and Service Portfolio Management platforms. This role will be expected to have a thorough understanding of Information Service Management, Application & Project Portfolio Management, and Technology Risk Management. They will be the primary administrators of the organization's ServiceNow platform and will assist with daily administration, configuration, and testing in the platforms and their modules.

The Systems Administrator role will also provide end-user support, assist with data quality management and maintenance, lead interactive training sessions, and generate reports and metrics for key stakeholders and executive management.

RESPONSIBILITIES

• Perform day to day support, administration, and maintenance of the ServiceNow platform
• Monitor health, usage, and overall license compliance
• Manage system incidents and coordinate issue resolution with vendors
• Attend vendor conferences / trainings and stay current on product roadmaps
• Recommend feature enhancements which will improve workflows and processes
• Create and maintain reports, dashboards, homepages, notifications, catalog items and flows
• Interact with key stakeholders and assist with the requirement gathering
• Deliver training sessions to end users, and provide technical guidance as a subject matter expert
• Assist with quality assurance and testing of new features and upgrades
• Develop functional testing plans, test cases and documentation
• Assist with system improvements while maintaining best practices and OOB configurations

QUALIFICATIONS