FLEX Director, Deployment Run of Show, Business Transformation Office

Description

This is a temporary position. Onsite 4-5 days in office.

JOB SUMMARY

The Director Run of Show (RoS) will play a critical leadership role in orchestrating the operational rhythm and real-time execution management during each wave of The Power of M deployment. The Power of M is a multi-year effort to transform Marriotts technology and business process ecosystem evolving it to deliver on our vision to become the worlds favorite travel company. The Business Transformation Office (BTO) has been established to enable and accelerate The Power of M through unique approaches to strategic planning program management change management experience and business process design continent coordination and deployment. As part of the BTO and aligned with the Global Command Center the Director Run of Show will ensure the development readiness and execution of the RoS which is a master timeline of deployment cutover activities that guides all stakeholders through a seamless transition to the new technology platforms.

This position will support 24 / 7 global command center coverage by serving as the central coordination point across deployment stakeholders acting as the lead operator during cutovers coordinating cross-continent command centers managing real-time updates in partnership with the cutover workplan and cutover execution tool teams and running the command center meeting cadence. The Run of Show team will also be accountable for driving continuous refinement of the RoS approach ensuring every activation wave is well-planned validated and aligned across the business and technical teams.

Expected Contributions

• Partner with the Senior Director Run of Show to lead the strategy development and readiness of the RoS for each deployment wave of The Power of M program.
• Support and manage 24 / 7 global command center coverage during active cutover windows.
• Participate in after-hours on-call support as required.
• Drive real-time cutover execution by actively monitoring and managing cutover ensuring accurate task completion and flagging critical path items.
• Partner closely with the Technical Deployment team on the status and completion of all technical cutover activities in the Cutover Execution Tool.
• Monitor deployment dashboards (e.g. Power BI) to track wave execution metrics surface real-time issues and proactively flag at-risk tasks to stakeholders.
• Manage the Virtual Command Center tool and associated platforms to ensure up-to-date visibility of all activities deployment progress and cross-team coordination during each wave.
• Serve as the live orchestrator in the Command Center during deployment leading real-time meetings ensuring coordination across time zones and continents.
• Partner with continent deployment leaders to align on wave-specific RoS variations readiness activities escalation protocols and contingency activation plans to enable swift response to unforeseen issues during cutover execution.
• Facilitate and lead the recurring Command Center Run of Show cadence (e.g. recurring command center check-ins).
• Ensure RoS content is fully documented reviewed and understood by all stakeholders ahead of each deployment wave.
• Collaborate with technical business change management communications and other applicable program teams to align activities timelines and dependencies.
• Proactively identify and resolve risks conflicts or overlaps in deployment activities across workstreams.
• Document and evolve standard operating procedures and playbooks based on lessons learned and stakeholder feedback.
• Partner with Global Deployment Support Service Desk Marriotts Technical Operations Center (MTOC) and ServiceNow teams to ensure alignment of issue management processes during cutover events.
• Manage post-deployment reviews and input into retrospectives focused on improving RoS planning and execution.
• Performs other duties as needed.

Education and Experience

MANAGEMENT COMPETENICES

Adaptability Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.

Building and Contributing to Teams Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

Coworker Relationships Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Organizational Capability Evaluates and adapts the structure of team assignments and work processes to best fit the needs and / or support the goals of an organizational unit.

Applied Learning Seeks and makes the most of learning opportunities to improve performance of self and / or others.

Basic Computer Skills Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Director

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full-Time

Department / Functional Area : Administration

Experience : years

Vacancy : 1