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Application Support Specialist

Application Support Specialist

Mastech DigitalIrving, TX, United States
3 days ago
Job type
  • Full-time
Job description

Role : Production / Application support

Location : Irving, TX (hybrid, 3 days work from office)

Contact : 6 months

Job Description :

Key Responsibilities and Duties

  • Handle incoming tickets for supporting client’s stores
  • Work in a fast past 24x7 role that requires rotating oncall rotations
  • Monitor our dashboards, reports and alerts to ensure the highest availability.
  • Work closely with other SRE members to improve our observability and SRE Maturity

“Must Have” Specific Knowledge and Skills

  • Ability to work from office minimum 3 days per week
  • Exceptional verbal and written communication skills
  • Strong technical troubleshooting skills
  • Bachelor's degree or equivalent work experience 5+ years of experience supporting complex distributed systems
  • 3+ years of experience in managing / supporting public cloud-based infrastructure (AWS or Azure)
  • 3+ years of experience with running and / or managing large infrastructure services with multiple availability regions Public Cloud (AWS, GCP, Azure)
  • Work cross-functionally with the various teams in the organization and help establish SLOs and then help teams consistently achieve those SLOs.
  • Working experience with IoT devices, and Microsoft Intune.
  • Experience with RCA’s, Monitoring and Alarming in all environments and familiar with tools like Mongo Charts, New Relic, Cloudwatch, Service Now.
  • Experience participating in Scrum / Kanban, AGILE workflow technologies and using JIRA, Confluence and OneDrive.
  • Retail SRE Operations experiencing managing in store devices and IOT.
  • Experience using Postman

    • Additional Skills and Other Requirements

  • Experience managing IOT devices in Microsoft Intunes
  • Experience implementing and evangelizing the principles of the Google SRE handbook
  • Experience building MongDB and NoSQL queries
  • Experiencing managing PM2 Batch processes
  • Experience managing and supporting AWS Lambda or other serverless workloads
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    Application Specialist • Irving, TX, United States