VP Customer Solutions

Job Overview

CTM NA is seeking a senior commercial and technology leader for the VP Customer Solutions role. The VP will shape CTM's end-to-end solution design strategy across major customer opportunities, verticals, and global partnerships. The role bridges technology and business strategy, translating client challenges into scalable, profitable, and differentiating solutions that protect and grow CTM's revenue globally.

Responsibilities and Duties

• Partner with global and regional Sales and Account Management leaders to define and deliver tailored solutions for strategic or complex customer opportunities, including new market segments that CTM is evaluating.
• Participate in bid / no-bid assessments to ensure proposed solutions are strategically aligned and commercially viable.
• Lead customer-facing consultations to identify needs, challenges, and value opportunities that extend beyond stated RFP responses.
• Develop business cases for proposed solutions that articulate ROI, scalability, and resourcing requirements.
• Create and maintain global solution design templates and processes covering technology, integration, operations, and service delivery.
• Collaborate with Product Management, Engineering, and Operations globally and with global partners to validate feasibility and alignment with CTM's existing capabilities and roadmap.
• Review and sign off on complex or non-standard solution scopes before proposal to customers or prospects to ensure delivery readiness.
• Define repeatable solution frameworks to promote consistency and scalability across CTM regions.
• Facilitate solution workshops and discovery sessions with customers, regional teams, and partners to define requirements and recommend fit-for-purpose solutions.
• Collaborate with Global Bid Writer, Marketing, and Product teams to articulate CTM's value proposition and solution differentiation.
• Drive regional and global alignment through a federated model, ensuring local adaptability while harmonising pricing, delivery, and technology strategies across markets.
• Partner with internal subject matter experts to evaluate and validate new technologies, ensuring alignment with CTM's operational and commercial priorities.
• Serve as an advisor to CTM leadership on emerging customer and market needs to inform future product development and investment priorities.
• Maintain a deep understanding of travel technology, TMC workflows, and emerging industry trends including AI, NDC, payments, and sustainability.
• Collaborate with Product, Engineering, and Data Consulting leaders to translate market and client insights into informed solution recommendations that align with CTM's technology strategy and roadmap.
• Represent CTM at relevant industry conferences and forums, and client events, acting as a conduit for insight-sharing rather than a driver of product direction.
• Synthesize external intelligence and internal feedback to inform leadership discussions on future client needs and market positioning.

Qualifications

Core Values

Benefits Program

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Medical : Company paid basic life & AD&D insurance, Company paid short-term disability, Voluntary long-term disability insurance, Three medical plan offerings (High Deductible Health Plan, HMO plan, Co-Pay plan), Flexible spending accounts, Dependent care savings account, Dental insurance plan, Vision insurance plan, Supplemental life & accident & critical illness & identity theft protection.

Leave : 9 company paid holidays, Generous paid time off programs for vacation and sick days, Family medical leave, Paid parental leave (4 weeks), Bereavement leave, 401(k) retirement plan with a generous match per pay period, Student loan payment match.

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status or any other characteristic or status protected by applicable law.

Pay Range

USD $110,000.00 – USD $180,000.00 / Yr.

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