Help Desk Agent

About Federated Service Solutions :

Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

About the Role : The Help Desk Agent will support our customers and technicians in the field. If you have a passion for making things work in a fast-paced environment, this may be the job for you. You will be supporting a wide variety of tasks involved with network infrastructure. Working closely with project managers and resource deployment, no day will ever be the same. Our Help Desk Agents have experience with some or all the following : Networking equipment, tracking calls and emails, logging issues and supplying updates to the project team, writing technical documentation, creating manuals, wireless network design, CAD, check-in & check out.

Various responsibilities depending on level of agent experience :

• Technician Check-in & Check-out
• Answering Calls and escalating where necessary
• Deliverable Review
• Database Updates
• Live Check-out
• Technician and Customer Support
• Manual Creation
• Network Design
• Heat Map Certifications
• Advanced Configuration

Who we are looking for :

Our Benefits : Paid Time Off

Remote or Hybrid Positions

Focus on Culture and Employee Engagement : Emphasizing work-life balance.

Competitive Compensation

Medical / Dental / Vision Plans : Starting the first of the month following hire date.

401(k) + Company Match

Profit Sharing

Flexible Schedule

Flexible Spending Account

Life and Disability Insurance

Employee Discounts, Employee Referral Bonuses

Afternoons, Evenings and Weekends