Customer Insights Analyst

A company is looking for a Customer Insights Analyst - Product Operations.

Key Responsibilities

Develop and manage a comprehensive Voice of the Customer (VoC) program to gather feedback from various sources

Collaborate with multiple teams to ensure customer feedback is integrated into the product development life cycle

Analyze customer feedback data to identify trends, pain points, and areas for improvement

Required Qualifications

Bachelor's degree in a related field

8+ years of experience in product operations, product management, customer success, or data analytics

Experience with data analysis tools and techniques

Familiarity with survey tools and CRM systems

Experience with identity governance or security software is a plus