Retail Manager - Bismarck, ND

JOB PURPOSE :

Manage and lead a team of Customer Experience Center representatives to effectively drive sales and retention opportunities while ensuring a great customer experience with every interaction.

KEY FUNCTIONS :

• Supervise the Customer Experience Center and team members from multiple customer experience centers; manage sales efforts, processes and results.
• Assist customers in the retail environment of the Customer Experience Center.
• Set daily, weekly, and monthly goals designed to reach department expectations; manage the achievement and distribution of incentives.
• Support Midco efforts to improve customer awareness and loyalty.
• Improve the customer experience and retention.
• Train and coach team members on best practices to promote career development and customer satisfaction.
• Develop and promote a customer driven service culture.
• Effectively collaborate across boundaries to drive continued success within the region.
• Demonstrate Business Acumen to support Midco growth by using data to drive decisions and actions.
• Monitor performance for quality and coaching opportunities.
• Compile timely and accurate daily, monthly and yearly reports.
• Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and / or performance problems.
• Travel to and support the Customer Experience Centers within the same region as needed.
• Operate and drive a vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
• Adhere to Midco privacy guidelines to ensure each customer's privacy.
• Maintain regular attendance to be available to provide direction and communication to team members.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :

EXPERIENCE AND EDUCATION :

WORK ENVIRONMENT AND PHYSICAL DEMANDS :