Field Service Dispatcher

Job Title : Field Service Dispatcher

Location : Shelby Township, MI

Work Schedule : 100% Onsite

Job Description

We are seeking a detail-oriented Field Service Dispatcher to join our team in Shelby Township, MI. This role is responsible for scheduling and coordinating Customer Service resources, ensuring timely and efficient responses to service requests. The Dispatcher works closely with the Call Center and Customer Service Supervisor to optimize scheduling, improve service delivery, and enhance customer satisfaction.

Responsibilities

• Receive and process internal and external service requests.
• Review scope of work and site requirements with customers prior to scheduling.
• Ensure necessary parts, materials, and tools are dispatched to the worksite.
• Coordinate with Spare Parts and other departments to support proactive planning.
• Update customers and internal systems regarding scheduling changes.
• Dispatch Customer Service Technicians according to customer requirements.
• Follow up with customers post-service to confirm satisfaction and resolve any issues.
• Maintain ownership of service requests through completion.
• Collaborate with the Service Supervisor to optimize resource utilization.
• Adhere to the company’s Quality System and contribute to continuous improvement initiatives.

Qualifications

Education & Experience