Client Solutions Manager

Client Solutions Manager

Collaborate with the Sales and Operations teams to understand client requirements, growth objectives and Crane's business plan for Managed Transportation Services.

Lead the development of tailored end-to-end transportation solution designs : scope definition, operational model, staffing structure, technology integration and cost / price architecture.

Create detailed cost and pricing models (including headcount, labor, technology, carrier costs, margin projections) for new business opportunities, contract renewals, and expansions.

Prepare high-impact client-facing presentations, proposals and business cases that clearly communicate service offering, value proposition, operational design, pricing strategy and growth roadmap.

Drive the response process for RFPs / RFIs by coordinating cross-functional inputs, ensuring timely and compelling deliverables.

Maintain and enhance proposal templates, standard content, solution decks and pricing frameworks to ensure consistency, efficiency and high quality.

Partner with Finance, HR, Operations and other functional stakeholders to validate assumptions (labor, carrier costs, technology) and ensure alignment with margin and growth targets.

Monitor, analyze and report on proposal pipeline, win-rates, pricing trends and market intelligence; contribute to strategic business planning for growth of the MTS division.

Assist with transition and implementation planning for new clients, supporting the hand-off process from proposal to execution in coordination with Operations and Project Management.

Champion solution-oriented thinking, commercial acumen and client-first mindset across the organization.

Other duties as assigned.

Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.

Job may require extended sitting or standing, use of standard office equipment.

Job will require presence on-site at the assigned work location.

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Finance, or related discipline required.

Minimum 5 years of experience in transportation or logistics, with exposure to managed transportation or 4PL / 3PL solution design preferred.

Proven experience in solution design, pricing, commercial operations, or strategic proposal development.

Successful track record in leading RFP / RFI processes and client proposal creation.

Experience collaborating across Operations, Finance, HR, and IT to deliver integrated client solutions.

Working knowledge of transportation management systems (TMS) and logistics technology platforms preferred.

Strong understanding of transportation cost structures, operational workflows, and margin management principles.

Demonstrated ability to quickly learn and clearly articulate Crane's Managed Transportation Services value proposition across multiple audiences and business contexts.

Proven capability to communicate strategic and commercial value effectively, including to senior executive and C-suite stakeholders.

Ability to create and execute a clear strategic vision establishing goals, building actionable plans, and driving measurable results.

Strong innovative problem-solving and decision-making skills with a proven ability to manage complex projects, set priorities, and meet deadlines in a fast-paced environment.

Advanced financial acumen and analytical mindset; able to interpret data and leverage key profitability drivers to shape pricing and solution strategies.

Strong negotiation skills with experience leading RFP processes, managing objections, and achieving mutually beneficial client outcomes.

Demonstrated ability to proactively build and maintain a strong professional network internally and externally, navigating client organizations effectively to support growth objectives.

Exceptional communication and presentation skills capable of simplifying complex concepts and delivering compelling solution narratives to varied audiences.

Highly collaborative, with a proven track record of success working cross-functionally in a matrixed organizational structure.

Advanced proficiency in Microsoft Excel, PowerPoint, and Word; experience with data visualization tools (e.g., Power BI, Tableau) a plus.

Ability and willingness to travel extensively as business needs require.

Lean Six Sigma Black Belt Certification preferred.

Why should you work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer :

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.