Guest Room Attendant

Job Description

Job Description

Management reserves the right to change the essential duties of this position description from time to time as necessary

POSITION OVERVIEW :

This position is responsible for cleaning guest rooms. Restock room supplies and replace dirty linens with clean items. This position is responsible for self-inspecting their rooms and making certain that all their work meets cleanliness standards. This position will emulate a positive, upbeat, and heartfelt demeanor in order to deliver memorable and rewarding experiences.

This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines.

SUPERVISORY RESPONSIBILITY :

This position does not have any supervisory responsibilities.

ESSENTIAL FUNCTIONS :

The essential function of the Guest Room Attendant includes but not limited to :

• Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
• Making beds, changing, and restocking linens
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar / kitchen.
• Follow procedures set by hotel management for proper entry in to guest rooms and ensuring vacancy before entering.
• Proper handling of Bio-Hazzard material according to department procedures.
• Attend annual Bio-Hazzard training and certification.
• Fix any room issues discovered during cleaning process. Room issues are to always be resolved before room is changed to vacant inspected. Follow-up as necessary with other teams / departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
• Find resolution to problems, if possible, before passing them on to supervision or management.
• Maintain compliance with Lost and Found items handling according to current SOPs
• Inspect and turn mattresses regularly.
• Store all dirty laundry in line with company policy.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to prescribed layout.
• Respond to guest queries and requests.
• Respond to calls for housekeeping problems such as spills, broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Remove room service items.
• Organize and restock cart at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all company safety and security procedures as well as legal regulations including OSHA.
• Report any maintenance issues or safety hazards.
• Observe and report damage of hotel property.
• Perform other duties as assigned.

EDUCATIONAL REQUIREMENTS :

A High School Diploma or GED is required for this position.

SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS :

Individuals with previous housekeeping or cleaning experience, preferred. Must have the ability to adapt to different situations and change work processes to accommodate guest needs. The ability to take criticism, and listening skills to ensure they are meeting the needs of their guests for cleanliness and sanitation standards is required. Knowledge of, and willingness to learn, new cleaning methods is a plus. Individuals should have good guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels. Must be available any shift and any day including weekends and holidays.

Must be a minimum of 18 years old and have the ability to obtain and retain a Washington State Class II Gaming License and successfully pass a pre-employment drug screen.

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and / or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and / or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT :

The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and / or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and / or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24 / 7 environment.