Unmanned Surveillance Case Manager

Job Description

Job Description

Description :

Becker & Company is seeking a highly qualified and experienced individual to join our team and lead the Unmanned Surveillance Department as the Unmanned Surveillance Case Manager. Our investigations span diverse types of insurance claims, including workers' compensation, suspected fraud, and liability. The ideal candidate will possess strong strategic planning skills. As the Unmanned Surveillance Case Manager your responsibilities will include overseeing the enhancement of the unmanned department and coordinating unmanned surveillance assignments.

Responsibilities :

• Review / assign surveillance investigations to investigators based on geographic location and cost containment principles
• Instruct investigators via email / phone contact as to the specific requirements of an assignment
• Respond and answer investigator queries in an expedient manner directing the appropriate course of action throughout the investigation.
• Monitor Unmanned Cameras for issues
• Troubleshoot camera issues with appropriate parties
• Package and ship cameras to investigators
• Edit any video and prepare detailed notes from the video to ensure it is client ready
• Conduct Unmanned Feasibility Report on applicable assignments including client requests, Sales Team requests and on low rated assignments
• Review investigator timesheets / invoices
• Email daily written updates to each client regarding the progress on an assignment
• Review social media accounts for information relating to the subject and their activities
• Prioritize a case load of assignments and video evidence management

Requirements :

This position is a full-time position based in our Bridgeville office Monday-Friday 8AM-5PM. We provide a comprehensive benefit package, including PTO, 401(k), healthcare, along with other benefits. As a nationwide provider of investigative services, Becker & Company has been serving the property and casualty insurance industry for over 31 years. Join our team of dedicated professionals who enjoy their work and deliver exceptional results. If you meet the specific qualifications and are ready to take on challenging surveillance tasks, we encourage you to apply for this exciting opportunity.