Solutions Engineer

Job Description

Job Description

Career Fulfillment & Culture

People come to work for Deque because of what we do : enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

Innovation with results that matter

Deliver what you promise

Can-do attitude

Open, direct & respectful communications

We care deeply

We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

We are seeking an engaging self-starter with a love of technology to be our next Solutions Engineer. They should be a problem-solver, be comfortable with front-end UI technologies and engage directly with customers, to help customers deploy Deque solutions, and capable of managing multiple customers in parallel. The ideal candidate will have experience in customer implementations, hands-on with UI and scripting technologies, CI / CD pipelines and a very good understanding of accessibility software domain and solutions. Ability to engage with customers to understand users, key players, their needs and goals, build custom solutions and help execute a strategy to achieve customers’ goals and expand business.

Primary Responsibilities

Solutions Engineers at Deque Systems are the trusted advisors that provide Deque’s first line of technology support to our customers.

Provide world-class technology support of Deque solutions while working with customer implementation teams and Deque support and engineering teams to ensure successful implementations and adoption of Deque products.

Develop a good understanding of your customer’s accessibility objectives, use cases, project team members and key players

Work directly with users of Deque technology, identify and help them to be the subject matter experts and champions for Deque products within the customer organization through onboarding, training, knowledge-transfer, and assist with simple sample implementations or integrations of Deque products with customer solutions etc.

Help customers understand the value of our products and solutions offerings as they develop and grow their accessibility programs

Responsible for ensuring your customers are successfully able to use Deque products throughout their Deque accessibility journey

Work and collaborate with Deque Customer Support, Product Management, and Saas and engineering teams to help solve customer issues / tickets, share product knowledge, and for implementation assistance to ensure customer success.

Understand and articulate opportunities to improve and optimize results of customer usage and implementation of Deque products, and help build business cases for further investment for upsells and cross-sells.

Identify opportunities for process improvement and efficiency within Customer Success

Deliver product demonstrations that directly address customer needs

Requirements

At least 5 years experience in software development or implementation role

At least 2 years experience in a customer-facing technical role

Deep understanding of UI (web and mobile), front-end technologies (HTML, CSS, JavaScript, etc).

Good understanding of CI / CD pipeline components and Saas

Experience with UI test automation frameworks

Good understanding of SDLC and its components

Excellent communication and presentation skills

Proven track record of working with various players in the customer organization to understand and solve problems and deliver desired results

Good understanding of accessibility software domain and customers needs

Ability to work on multiple customer projects concurrently

Professional language skills in at least 1 other European language besides English (preferably French or German) is an added advantage but not mandatory

Travel up to 30% when normal business travel resumes

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With over 475,000 extensions installed and over 5,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Job Location

Remote

How to Apply

Apply by submitting your resume and a cover letter. Applications without a cover letter will not be considered.

In your cover letter

Explain your interest in joining Deque and how you align with our Core Values

Depict key attributes that differentiate you as a candidate

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required. The expected salary range is 140K - 170K but is subject to change based on the skills, abilities, and experience of each candidate. The values listed are not intended to guarantee a salary for candidates or current employees.

Thank you for your interest in joining our exciting company!