AT&T Customer Support Representative

Be the Voice of Connection — Join Offshore Management as an AT&T Customer Support Representative and help deliver exceptional experiences to every customer!

Offshore Management, Fremont's premier marketing and outreach agency and a proud AT&T partner, is seeking enthusiastic Customer Service Representatives to deliver exceptional support. We want problem-solvers who excel in dynamic settings and take pride in being the helpful, professional voice of America's leading telecommunications provider.

As an AT&T Customer Support Representative, you'll be the friendly expert helping customers with wireless, internet, and TV services. You'll troubleshoot issues, explain features, and turn every call into a positive experience. Perfect for problem-solvers who love helping people and thrive in fast-paced environments.

What You'll Be Doing as an AT&T Customer Support Representative

Serve as the in-person point of contact for AT&T customers, providing support across various community locations

Address inquiries related to wireless, internet, TV, billing, and technical issues with empathy and clarity

Guide customers through troubleshooting steps or escalate complex concerns to specialized support teams

Educate customers on AT&T products and services to help them maximize their subscriptions

Process account updates, service changes, payments, and documentation with accuracy and efficiency

Resolve complaints professionally, aiming for fair and timely outcomes that uphold customer satisfaction

Maintain detailed and confidential records of all customer interactions using CRM tools

Stay informed on AT&T offerings and strive to meet or exceed service quality and satisfaction goals