Grocery / Whole Body Associate Team Leader (Grocery, Body Care & Nutrition Assistant Department Manager)

Job Responsibilities

Follows through on customer questions and requests, resolving concerns as needed.

Works with Team Leader to achieve sales, margin, expense, and labor targets.

Assists Team Leader in analysis of sales, reports, and labor.

Demonstrates advanced product knowledge and develops / maintains awareness of new products.

Works with Team Leader to resolve team concerns or issues.

Functions as point person and departmental person-in-charge in absence of Team Leader.

Sets and achieves the highest standards of retail execution.

Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

Communicates and maintains Team Member safety and security standards.

Provides timely, thorough, and thoughtful performance evaluations.

Consistently communicates and models WFM vision and goals.

Knowledge, Skills, & Abilities

High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.

Extensive knowledge of supported department(s) products.

Growth mindset towards greater responsibility and ownership.

Desire to coach and mentor others for growth.

Excellent interpersonal, motivational, team building, and customer relationship skills.

Capable of teaching others in a positive and constructive manner.

Thorough product knowledge.

Advanced knowledge of regulatory and safety policies and procedures.

Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.

Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

Proficiency with email, Microsoft Office, and operations-related applications.

Desired Work Experiences

18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions

Must be able to lift 50 pounds.

In an 8-hour work day : standing / walking 6-8 hours.

Hand use : single grasping, fine manipulation, pushing and pulling.

Work requires the following motions : bending, twisting, squatting and reaching.

Exposure to FDA approved cleaning chemicals.

Exposure to temperatures :

90 degrees Fahrenheit.

Ability to work in a wet and cold environment.

Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery.

Note : The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and / or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.