Madhappy West Hollywood General Manager

Job Description

Job Description

WEST HOLLYWOOD GENERAL MANAGER

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

About the job

Madhappy is seeking a sales-driven, results-oriented General Manager to lead our flagship location in West Hollywood and oversee our in-store Cafe, Pantry by Madhappy.

In this role, you’ll be responsible for driving store performance, maximizing sales, and ensuring an exceptional customer experience. As the key leader in the store, you will inspire and empower your team to exceed sales targets, foster client relationships, and create a high-energy, customer-first environment.

Key Responsibilities

Sales & Business Development

• Drive the store's sales performance to meet or exceed set targets, consistently evaluating and optimizing strategies.
• Develop and implement action plans to boost store traffic and conversion rates, ensuring consistent growth in sales.
• Maintain a full understanding of the business strategy and create plans to execute on financial goals.
• Lead and monitor the store’s Key Performance Indicators (KPIs), adjusting tactics based on data to ensure continuous improvement.
• Drive and track performance in clienteling, building and maintaining long-term relationships with key customers.
• Ensure the store is fully stocked and displays are aligned with sales objectives, maximizing every sales opportunity.

Operations & Profitability

Team Leadership & Development

Customer Experience & Clientele

Pantry by Madhappy (Cafe Operations)

Merchandising & Store Presentation

Qualifications

Benefits

About Madhappy

Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.

About Local Optimist

Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.

About The Madhappy Foundation

The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.

Learn more here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.