Assistant Operations Manager - Cedar Region

Assistant Operations Manager - Cedar Region at King County Library System summary :

The Assistant Operations Manager for the Cedar Region at King County Library System oversees daily library operations and supervises Library Page staff, including hiring, training, scheduling, and performance management. This role involves providing high-quality public service, supporting diverse communities, assisting in conflict resolution, and collaborating with the regional management team. The position requires at least two years of public library or equivalent public service experience and focuses on fostering an inclusive, customer-focused environment within multiple library locations.

Salary : $82,284.80 - $100,006.40 Annually

Location : Renton, WA

Job Type : Regular Full-Time

Job Number :

Department : Cedar Region - FR / KT / KP / MV / SO

Opening Date : 08 / 21 / 2025

Closing Date : 8 / 28 / : 59 PM Pacific

Union Represented : Yes

General Position Summary

Job Number :

The King County Library System (KCLS) is seeking an Assistant Operations Manager (AOM) to provide high quality public service and support to the Cedar Region.

The ideal candidate will have experience delivering high-quality customer service, model and champion , demonstrate high empathy and passion for working with diverse populations in a public service role, and exhibit a comfortable confidence in working directly with the public in sometimes challenging situations. Successful candidates will possess two years of public library experience or equivalent experience in direct public service environments which may occasionally be high stress.

About the Opportunity :

The Assistant Operations Manager 's primary responsibility is overseeing and supervising Library Page staff including hiring, training, coordinating work assignments, scheduling, conducting performance evaluation, and corrective action, when needed. This position has shared oversight of daily library operations in support of the Operations Manager and other Management Team members.

The successful candidate for this position will be able to work collaboratively with others, adapt nimbly to changing needs, recognize and set priorities, plan, and operate in ambiguous or high stress conditions, coordinate and organize their own work and oversee the work of others. Supervisory experience preferred.

Required Application Material : Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

The work schedule for the Assistant Operations Manager will be as follows :

• Tuesday : 11 : 15 - 7 : 15 (Maple Valley Library)
• Wednesday : 12 : 15 - 8 : 15 (Fairwood Library)
• Thursday : 10 : 15 - 6 : 15 (Fairwood Library)
• Friday : 9 : 15 - 5 : 15 (Maple Valley Library)
• Saturday : 10 : 15 - 6 : 15 (Library Connection at Southcenter)

The above schedule is subject to change based on business needs.

About King County Library System (KCLS) :

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and / or perform the essential functions of the position upon hire.

Need an accommodation to apply or interview? Call or email

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Examples of Duties

Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

Secondary Duties

Desired Minimum Qualification

Education and Experience

The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

Knowledge and Skills

Professional Licenses and Certifications

Core Competencies :

Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.

Organizational Competencies

Customer Focus

Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Ethics, Values, and Judgment

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.

Professional & Technical Knowledge

Demonstrates proficiency in professional and technical skills / and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.

Leadership Competencies

Coaching and Counseling

Facilitates the development of other's knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidence of others.

Managerial Courage

Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.

Job-Specific Competencies

Communicates Effectively

Conveys ideas / information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence.

Decision Quality

Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations.

Building Effective Teams

Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.

Accountability

Holds self, direct reports, and others accountable for achieving intended outcomes; follows up and monitors progress to ensure that things stay on track; models organizational values and norms.

Physical Demands & Work Environment

PHYSICAL DEMANDS

While performing the duties of this job, the employee will :

WORK ENVIRONMENT

Work is performed in a typical library environment. Incumbent must be available for varied work hours including evenings and weekends. Travel between assigned work locations may be required.

General Benefits Summary

Paid Time off

It is the policy of KCLS to grant to all part-time and full-time employees :

Medical / Dental Insurance Benefits

Our health insurance plans with Kaiser / Premera / Delta Dental are offered at low premium rates to all employees working 20 or more hours per week. Employees may also purchase benefits for dependents and domestic partners.

Retirement - Public Employee Retirement System (PERS)

Employees working 20 hours per week or more are automatically enrolled in the Washington State Public Employees' Retirement System (PERS) program. Both KCLS and the employee contribute toward PERS retirement benefits.

Flexible and Dependent Care Spending Accounts and Health Saving Account

Employees working 20 hours per week or more can set aside a portion of their salary on a pre-tax basis to pay for family medical and dependent care needs. KCLS provides an annual employer contribution to Health Saving Account when the employee is enrolled in a high deductible health plan.

Life and Accidental Death & Disability, Long Term Disability Insurance

All the employees working 20 hours per week or more qualify for the group term life and AD& D insurance benefits equal to one times their annual salary. Employees working 40 hours per week receive long-term disability insurance.

Optional / Voluntary Benefits

Employees working 20 hours per week or more are eligible to participate in the following voluntary benefits :

Deferred Compensation Retirement Plan (available to all KCLS Employees)

Other Benefits

01

Please fill out both the application and this questionnaire completely. Any false or incomplete answers (such as "see resume" or "see application") may result in your not having an opportunity to interview. Do you agree to answer each of these questions truthfully, and do you understand that your answers will be compared to the information on your application?

02

Are you a current KCLS staff member still in your probationary period?

03

Are you a current KCLS staff member in the 1857 union?

04

If you answered "yes" to the question above, please select which 1857 union you are in :

05

Are you able to work the schedule as described in the job posting, which may change periodically due to business need?

06

Do you have a valid Washington State Driver's License?

07

If you responded "No" to the question above, would you be able to obtain a Washington State Driver's License within 30 days of hire, if selected?

08

Do you have at least two years of library experience that includes circulation functions as part of your duties and / or equivalent experience in an environment that included direct service to a diverse population?

09

Do you have two years of experience in direct public service environments which may occasionally be high stress?

10

If you answered YES to the question above, please briefly describe your public service experience, including service to a multilingual area, engaging with youth, and / or working with marginalized populations. If you answered NO, please indicate "N / A".

11

Select all of the following that apply with regard to your experience in supervision :

12

Describe a specific example of a time you had to offer feedback to someone.

13

Describe a time when you took the initiative to take on a new project.

14

How do you prioritize tasks to ensure you meet your accountabilities?

15

What do you know about the Cedar Region and the needs of the communities it serves?

16

Can you (with or without reasonable accommodation) perform the physical requirements of this position as described in the job posting?

17

The King County Library System works to offer library materials that represent a wide range of community interests. This is one of the foundations of our policy of intellectual freedom, the idea that each and every patron has the right to choose the materials that interest them. Given this policy of Intellectual Freedom would you both allow and support the fact that patrons have the right to choose what they wish to see, to hear, or to read at the library?

18

The screening process at KCLS includes application review, interviews, and references. If selected to proceed after interviews, I acknowledge that KCLS may reach out to my listed references without notifying me beforehand.

19

As indicated in the posting, applicants are asked to attach a cover letter and current resume detailing your relevant work experience, education, and training as it relates to the position. Have you done this?

20

Where did you hear about this job opportunity? Please select all that apply.

Required Question

Keywords :

library management, public service, staff supervision, customer service, scheduling, training and development, conflict resolution, intellectual freedom, community engagement, diversity and inclusion