Application Support Analyst, Legal E-Billing – BillReview IQ

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Application Support Analyst, Legal E-Billing – BillReview IQ

PRIMARY PURPOSE OF THE ROLE : The Application Support Analyst, Legal E-Billing supports the stability and effectiveness of Sedgwick’s integrations with BillReviewIQ solutions by monitoring system activity, triaging issues, and ensuring timely resolution of data and workflow errors. The role performs root‑cause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and end‑to‑end legal e‑billing workflows.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

Integration Monitoring & Issue Triage

• Investigates issues related to system integrations between Sedgwick’s claims platform and BillReviewIQ solutions (Legal X and Legal Exchange).
• Analyzes errors involving case creation, invoice processing, approvals, and payment data exchange.
• Determines whether issues originate in the claims system, BillReviewIQ applications, or the integration layer.

Root Cause Analysis & Resolution

Cross‑Team & External Collaboration

Process Improvement & Documentation

Operational Support

QUALIFICATIONS

Bachelor's degree from an accredited college or university preferred.

Six (6) years of related experience to include working with integrated enterprise systems, preferably in insurance, legal technology, or financial systems or equivalent combination of education and experience required. Preferred experience includes working with insurance claims systems, legal e‑billing or bill review platforms, with familiarity in invoice workflows and payment processes, alongside exposure to SQL or reporting tools, prior production or integration support work, and experience in regulated or compliance‑sensitive environments.

Skills & Knowledge

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory / Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.