Customer Service Representative

Job Description

Job Description

Position Summary

The Customer Service Representative at Sunrise Sanitation Services, Inc. serves as the first point of contact for our customers. This role is essential in ensuring prompt, courteous, and accurate communication while supporting the scheduling of services, billing inquiries, and account management. The Customer Service Representative works closely with the Dispatch, Operations, and Sales teams to deliver reliable service and uphold our commitment to excellence.

Key Responsibilities

Customer Support & Communication

Answer incoming phone calls, emails, and messages in a professional and timely manner

Assist customers with account setup, service scheduling, and payment processing

Provide accurate information about services, pricing, and policies

Handle customer concerns by collaborating with Dispatch and Operations to resolve issues promptly

Billing & Records Management

Process customer payments and deposits with accuracy

Maintain up-to-date customer account information and records

Assist with invoicing and account adjustments as needed

Generate reports using Excel and office systems

Team Collaboration

Coordinate with Dispatch on service requests, scheduling, and updates

Partner with Sales to provide customers with information about service options

Support internal teams with customer-related data and account documentation

Qualifications

High school diploma or equivalent required; some college preferred

Prior customer service or administrative experience required (waste industry experience a plus)

Strong communication and problem-solving skills

Proficiency with Microsoft Office, especially Excel

Organized, detail-oriented, and able to handle multiple priorities

Work Environment

This is a part-time position averaging 20 hours per week. Hours are as follows :

Monday : 7 : 30 AM – 2 : 00 PM (6.5 hrs)

Tuesday : 10 : 00 AM – 2 : 30 PM (4.5 hrs), 4 : 30 PM – 5 : 00 PM (0.5 hr)

Wednesday : 10 : 00 AM – 1 : 30 PM (3.5 hrs)

Thursday : 10 : 00 AM – 12 : 30 PM (2.5 hrs)

Friday : 10 : 00 AM – 12 : 30 PM (2.5 hrs)

Hours are subject to change if there are adjustments to peak times or special events.

Benefits

This is a part-time position and is not eligible for company-sponsored health, life, or insurance benefits.

Reports To

Customer Service Manager / Office Manager