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Conference Services Intern - Summer 2026

Conference Services Intern - Summer 2026

Grand Traverse Resort And SpaAcme, MI, US
19 days ago
Job type
  • Full-time
Job description

Catering And Conference Services Department Support

In this position, the individual will provide the support required to enhance the overall efforts of the Catering and Conference Services Department. Duties will include, but not be limited to, typing, filing, computer usage, file management, telephone skills, and a high degree of organizational skill as well as Banquet Event orders for in-house events, groups in conjunction with larger groups, Local Groups, Member Events, and Golf Package Groups. In this position, significant computer work is used; interdepartmental and public communications is highly visible. The operation of conference services automation is an integral part of the day to day job. Due to the nature of the materials that are handled, confidentiality is held to high regard. Enthusiasm, professionalism, and commitment to quality work are necessary tools for the person to be successful.

Essential Duties and Responsibilities

  • This position is the Resorts contact for coordination and creation of BEO's and Contracts for Local, in conjunction with groups, and Member Groups. Converse and Negotiate with Clients in a professional manner.
  • Composition of detailed reports, daily, weekly, monthly, and annually.
  • Daily correspondence to include, but not be limited to; emails, memos, and letters.
  • All correspondence and reports are expected to be complete in a timely fashion to ensure deadlines are met.
  • Proactive to introduce systems, letter writing, and organizational skills that will enhance the office's performance.
  • Secretarial skills such as telephone skills, personal grooming, letter composition, appointment scheduling, filing, and accountability for numeric calculations are all paramount.
  • Excellent computer skills and programs to include : Microsoft Word, Outlook, PowerPoint, and Excel.
  • Members of the conference services office maintain complete confidentiality relative to all aspects of our business, (i.e. rate negotiation, personnel issues, reports, human resource counseling). A breach of this confidentiality can result in termination of employment.
  • There are occasions in which you will be asked to assist or take on special projects. They can range from attendance at client social functions, to coordination of direct mail.
  • Complete all assignments requested of you
  • Must follow proper grooming and dress standards set forth by the Employee Handbook
  • Must understand and abide by environmental practices of the resort
  • Other duties as assigned

Education / Experience

  • MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship
  • Proficient English skills (reading, writing, speaking, grammar, etc.)
  • Previous secretarial experience in a sales / marketing / catering environment helpful, but not required
  • Additional Internship Responsibilities

  • Job shadow in other departments
  • Attend bi-weekly intern meetings and committee meetings
  • Complete internship projects
  • Work a flexible schedule, 30-40+ hours per week
  • Other Skills and Abilities

  • Maintain open line of communication with supervisor
  • Good rapport with fellow employees and reflect positive attitude
  • Secretarial skills such as telephone skills, personal grooming, appointment scheduling, filing, and accountability for numeric calculations are all paramount
  • Must exemplify "can do" attitude with clients and fellow staff members
  • A willingness to learn and communicate efficiently utilizing written and verbal
  • Typical Physical Demands

  • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell
  • The employee must occasionally lift and / or move up to 25 pounds
  • Typical Mental Demands

  • Having a positive attitude and willingness to jump right in and help is a must for this position
  • Being able to understand different personality types
  • Stressors may include : deadlines, difficult conversations, multitasking, unexpected demands, critical decision making, etc.
  • Working Conditions

    Noise level in this environment is usually moderate. Must be able to work flexible hours including days, evenings, weekends, and holidays.

    Comments

    Native American Preference will apply. Must be able to pass a background investigation and a drug test as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

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    Intern Summer 2026 • Acme, MI, US

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