Manager - Road Assist

Road Assist Manager

The Road Assist Manager plays a crucial role in leading the Road Assist team, which includes overseeing the performance of Road Assist Leads and Advisors. This department is dedicated to minimizing truck and trailer downtime by swiftly identifying effective solutions for mechanical failures and breakdowns, ensuring cost-efficient resolutions. The Road Assist Manager is also responsible for mentoring, training, and supporting team members to maintain high performance and service standards, driving continuous improvement in operational efficiency and driver satisfaction.

Duties & Responsibilities

• Enforcing both Company and Department Policy and Procedures to ensure consistent adherence to safety, operational, and performance standards.
• Reviewing performance reports and tracking key metrics to ensure personnel are executing company goals effectively and efficiently.
• Reviewing Breakdown Pay requests, approving or rejecting based on company guidelines and policies to ensure fair and accurate compensation for drivers.
• Providing ongoing mentoring and guidance to Road Assist Leads and Advisors, fostering a positive and collaborative environment.
• Assisting in the development and delivery of training programs for new hires, ensuring they are fully equipped with the knowledge and skills needed to succeed in their roles.
• On call for answering questions or addressing issues from the Road Assist team, ensuring prompt support in a 24 / 7, 365-day operation.
• Collaborating with other departments, including operations and fleet management, to ensure seamless communication and coordination during breakdown events.
• Other duties as assigned.

Shift : Tuesday - Saturday from 10am to 8pm

Talent Requirements & Skills

Pay & Benefits

EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.