Senior Business Analyst

A company is looking for a Senior Business Analyst.

Key Responsibilities

Maintain, monitor, and optimize request workflows within case management systems to ensure efficiency

Troubleshoot and triage system issues, escalating technical defects or procedural gaps appropriately

Document recurring issues and collaborate with product management to develop requirements and system improvements

Required Qualifications

3-5 years of experience in operations, system support, or legal / administrative support roles

Proficiency with workflow and case management tools

Ability to differentiate between system errors and process gaps

Experience working with sensitive or confidential data is a plus

Familiarity with legal processes, privacy regulations, or compliance standards is preferred