A company is looking for a Senior Business Analyst.
Key Responsibilities
Maintain, monitor, and optimize request workflows within case management systems to ensure efficiency
Troubleshoot and triage system issues, escalating technical defects or procedural gaps appropriately
Document recurring issues and collaborate with product management to develop requirements and system improvements
Required Qualifications
3-5 years of experience in operations, system support, or legal / administrative support roles
Proficiency with workflow and case management tools
Ability to differentiate between system errors and process gaps
Experience working with sensitive or confidential data is a plus
Familiarity with legal processes, privacy regulations, or compliance standards is preferred
Senior Analyst • Winston Salem, North Carolina, United States