Customer Service Associate

Customer Success Associate

We are looking for a dependable and customer-oriented individual to join our team. In this role, you will be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a smooth and positive experience. You will also coordinate with external partners such as service providers, vendors, and carriers to maintain high service standards. If you enjoy helping others and thrive in a fast-paced environment, this could be the perfect role for you.

Key Responsibilities

Serve as the frontline representative for patient and provider inquiries.

Provide empathetic, timely, and effective responses via phone, email, or chat.

Troubleshoot issues related to scheduling, platform navigation, and general service questions.

Escalate complex cases appropriately while maintaining ownership of the issue.

Document all interactions accurately and adhere to compliance standards.

Key Requirements

Excellent communication skills, demonstrated through :

• Exceptional verbal communication
• Active listening
• Patience and composure
• Clear and concise written communication

Background in telehealth, healthcare, or medical environment.

Prior experience working in a patient-support role is a strong asset.

Familiarity with HIPAA compliance and medical terminology is a plus.

Job Type : Full-time.

Experience : Communication skills : 1 year (Required).

Customer Service Experience : 1 year (Required).

Data Entry and Computer Systems : 1 year (Required).

Medical Call Center Experience : 1 year (Required).