Front Desk - The Resort Hotel

Job Description

Job Description

Responsibilites include :

• Accommodate hotel guests by registering and assigning rooms
• Verify guest identification, issue room keys, transmit and receive messages, keep records of occupied rooms and guests’ accounts, present statements to and collect payments from departing guests.
• Answer calls and connect callers to the appropriate extension.
• Use of computer system to assist the hotel guests at check-in and check-out.
• Keep records of room availability along with making and confirming reservations
• Answer inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel or area
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Contact housekeeping or maintenance staff when guests report problems
• Perform simple bookkeeping activities, such as balancing cash accounts
• Record guest comments or complaints and refer guest to supervisor if needed