Support - Desktop Analyst MidDexian India • Enon, OH, US

Support - Desktop Analyst Mid

Dexian India • Enon, OH, US

12 hours ago

Job type

Full-time

Permanent

Job description

Join to apply for the Support – Desktop Analyst Mid role at Dexian India

2 days ago Be among the first 25 applicants

Join to apply for the Support – Desktop Analyst Mid role at Dexian India

Capable of working in a fast-paced environment
Excellent verbal communication skills and the ability to explain technical information in layman's terms.
Well organized with the ability to work under pressure and meet tight deadlines.
Excellent understanding of intra-department functions and operations
Ability to perform repeated bending, standing and reaching.
Ability to provide white glove support for Executives.
Provide iPhone support.
IT Troubleshooting Skills
Experience supporting iOS and Windows.
Experience Troubleshooting Outlook, Printers, Hardware, VPN, applications.
Requires IT degree or relevant certifications.
Researching questions using available information resources

Deskside Support Analyst

Summary

The Deskside Support Analyst role performs advanced service, repair, and / or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. Provides VIP support of mobile devices for both onsite and offsite executive staff. Assist with laptop refresh of corporate devices.

Support – Desktop Analyst Mid

Job details

Posted

02 May 2025

Location

Enon, OH

Job type

Permanent

Reference

962635

Job Description

Additional Notes :

Laptop setup / deployment

Ability to research and resolve issues.

Capable of working in a fast-paced environment

Excellent verbal communication skills and the ability to explain technical information in layman's terms.

Well organized with the ability to work under pressure and meet tight deadlines.

Excellent understanding of intra-department functions and operations

Ability to perform repeated bending, standing and reaching.

Ability to provide white glove support for Executives.

Provide iPhone support.

IT Troubleshooting Skills

Experience supporting iOS and Windows.

Experience Troubleshooting Outlook, Printers, Hardware, VPN, applications.

Requires IT degree or relevant certifications.

Researching questions using available information resources

Deskside Support Analyst

Summary

Responsibilities

Responsibilities :

Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications

Manages tickets within ServiceNow for a variety of technical issues.

Uses experience and problem-solving skills to develop and improve processes and provides reports as required. Provides guidance to less experienced team members.

Provide White Glove support to executives.

Support mobile phone by resolving iPhone issues.

Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team.

Document daily assignments and inventory updates.

Stay customer focused and ensure end user receive top notch support.

Establish priorities for the completion of ServiceNow tasks by determining the impact of known problems. Uses judgment to interpret internal and external issues and develop best practices.

Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day to day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolution

Relies upon experience, interpersonal skills, and broad knowledge of the field to ensure task completion in compliance with policies, procedures, and business strategy

Stage, prepare, and deploy computer, peripherals, and devices to the users

Proven desktop, laptop, and workstation hardware troubleshooting skills

Occasionally perform installation of non-standard software

Demonstrated know-how supporting COE software applications inclusive of MS Windows 10, Office 365, and Teams

Facilitate data migration between computers

Virtual desktop support

Collaborate with vendors or third-party support to resolve technical hardware or software issues

Reads, interprets and follows procedures described in the internal knowledge base

Provides documentation for knowledge base articles

Works with third-party help desk vendors as applicable

Provides phone support as needed

Completes other duties, including special projects, as assigned by Management

Qualifications

Education Requirements :

Associate degree in Computer Networking or 2 years of related experience

Experience Requirements

Prior help desk experience preferred

Can work and resolve most escalated tickets.

VIP / White Glove experience

Prior iPhone support experience

Skill Requirements

Ability to research and resolve issues

Capable of working in a fast-paced environment

Excellent verbal communication skills and the ability to explain technical information in layman's terms

Well organized with the ability to work under pressure and meet tight deadlines

Excellent understanding of intra-department functions and operations

Ability to perform repeated bending, standing and reaching

Ability to occasionally lift up to 40 pounds

Additional Requirements

Available to work onsite Mon-Fri

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Apply Now

" indicates required fields

This field is hidden when viewing the form

Applicant Tracking

Name

First Last

Resume

Accepted file types : pdf, docx, doc, txt, Max. file size : 50 MB.

Phone

Current Zip Code

We are an equal opportunity employer. We honor diversity and are committed to creating an inclusive environment for everyone. Help us get to know you better by responding to these optional questions.

Race & Ethnicity

Hispanic or LatinoWhiteBlack or African AmericanAsianNative or Alaska NativeTwo or more racesI do not wish to disclose

Gender

MaleFemale

Disability

I Don't Have a Disability or Have a Record of Having a Disability.I Have a Disability or Have a Record of Having a Disability.I Do Not Wish to Answer

Protected Veteran

I am not a protected veteranI identify as one or more of the classificationsI choose not to self identify

By registering you agree to our Privacy Policy

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Dexian India by 2x

Get notified about new Desktop Analyst jobs in Enon, OH

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Desktop Support • Enon, OH, US