Consumer Banking Relationship Manager

Relationship Manager

The Relationship Manager's primary responsibility is branch sales growth and customer development. Build and maintain a portfolio of clients with a focus on meeting complex borrowing needs. Sales functions include business development activities and establishing advocacy networks. Foster Bangor Savings' reputation for providing the world's best customer experience.

Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise : To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper.

Customer Experience : Personalize experiences, find ways to help, use customer's names, smile genuinely and demonstrate the "You Matter More" experience. Exhibit our core values :

Integrity

Respect

Responsibility

Excellence

Teamwork

Diversity

Independence

Commitment to Maine

Leadership Responsibilities :

Participate in and lead the sales and coaching process to meet individual and team goals

Build external bank advocacy through networking, community and non-profit board involvement

Support business development, sales, and marketing strategy

Handle complex service issues and enlists support of appropriate staff for advanced problem resolution

Support, coach and motivate team to provide a Wow customer experience

Customer Interactions / Business Development : Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.

Maintain current knowledge of features and benefits of all products, services and digital solutions

Recognize customer needs to identify daily banking, borrowing, protecting, saving and referral opportunities

Perform proactive outbound calls to onboard new customers and / or perform relationship reviews

Originate and expand customer relationships through business development

Identify, schedule and conduct internal and / or external business calls

Manage loan portfolio, identify and offer loan solutions that meet the borrower's financial goals

Process transactions and open accounts in compliance with performance standards

Operations : Support staffing levels. Ensure branch facilities are clean, functional and attractive. Follow risk management policies and procedures and ensure that the Bank is in compliance with local, state and federal regulations.

General : Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.

Knowledge / Skills / Experience requirements :

High school diploma or equivalent required; college, business, banking or professional training helpful

Two years' experience in sales, retail banking, lending, customer service and / or operations

Adeptly and efficiently navigates technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.)

Physical demands / conditions requirements :

General office environment / general office equipment

May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.

Moderate reaching, walking, sitting and standing required

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and / or disabled veterans.