Talent.com
Digital Navigator
Digital NavigatorHennepin County • Hennepin County
Digital Navigator

Digital Navigator

Hennepin County • Hennepin County
30+ days ago
Job type
  • Full-time
Job description

Description

The Office of Broadband and Digital Inclusion is hiring for a Digital Navigator. In this role, you will make a difference in the community, grow in your understanding of the services and support Hennepin County provides to residents, and foster relationships with internal and external partners.

The Digital Navigator provides individualized or small group assistance to Hennepin County residents who need affordable home internet service, computers, and/or coaching in introductory digital skills to help residents become effective technology users.


Location and hours:
This position will be hybrid providing one-on-one and group assistance to Hennepin County clients with technology-related needs and will have the ability to work remotely as job duties require. Travel to various sites and community partner facilities in Hennepin County is required. Work hours will be Monday through Friday from 8 a.m. to 5:00 p.m. with some flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
About this position type: This is a full-time, benefit earning position.
This position is internally classified as a Case Management Assistant.
Click hereto view the job classification specification. In this position, you will:
  • Receive, return, or initiate in-person, phone or email contact for residents seeking technology assistance or clients referred by other county staff.
  • Assess information submitted by or, on behalf of, residents regarding their eligibility for relevant county, state, and federal programs that offer low-cost technology or internet service plans.
  • Conduct technology needs assessments with residents to determine current technology access, barriers, and needs. Make recommendations on appropriate device, connectivity, and training options.
  • Connect internal stakeholders and residents with community organizations that provide training, services, and other resources that facilitate digital literacy.
  • Help distribute computers and/or hotspots to eligible residents; support their technology use by orienting recipients to the device(s) and providing basic training and online safety best practices.
  • Assist in collecting data and contribute to the evaluation and continuous improvement of the programs offered by the county.
  • Assist in carrying out other projects and tasks within the Office of Broadband and Digital Inclusion.

Need to have:
  • One of the following:Two years or more of responsible, paid social service experience providing direct client service.A two-year human services certificate.Two years or more of college coursework in the behavioral sciences.
  • Ability to bend, lift, and carry up to 25 pounds with or without a reasonable accommodation.
Nice to have:
  • Experience:Providing customer service to individuals of various cultural backgrounds.Working with the community, civic engagement, and/or volunteering.Teaching clients or individuals with basic technology skills. Using Tech Needs Assessment application.
  • Ability to communicate fluently in a second language in addition to English, both verbally and in writing.

In addition to English, candidates with fluency in another language are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual duties and pay.
Create a job alert for this search

Digital Navigator • Hennepin County

Similar jobs

CPG eCommerce Sales Manager (Open to Remote)

CargillWayzata, MN, United States
Remote
Full-time

Cargills size and scale allows us to make a positive impact in the world.Our purpose is to nourish the world in a safe responsible and sustainable way.Cargill is a family company providing food ing...Show more

 • Promoted

Library Assistant (Western Libraries)

Carver County, MNWaconia, MN, United States
Full-time

JOB SUMMARY The Library Assistant is responsible for providing customer service to patrons while performing a variety of duties associated with the delivery and operation of library services.The We...Show more

 • Promoted

Remote Online Survey Taker – Earn Up to $25 Per Survey

Earn HausChanhassen, MN, US
Remote
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more

 • Promoted

Remote Commercial Banking Analyst - AI Trainer ($50-$60 per hour)

Data AnnotationShorewood, Minnesota
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more

 • Promoted

Digital Forensics Examiner

Scott CountyShakopee, Minnesota, United States
Full-time

Performs advanced and highly specialized forensic examinations of computer hard drives, cell phones, tablets, and other media sources for possible criminal behavior.Performs forensic examinations o...Show more

 • Promoted

Principal Enhanced Value Consultant

Aspen Technology, Inc.Medina, MN, United States
Full-time

The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng...Show more

 • Promoted

Digital Consumer Lending Spec

Old National BankChanhassen, Minnesota, United States
Full-time

US-MN-West St Paul | US-IL-Tinley Park | US-MN-Chanhassen.Old National Bank has been serving clients and communities since 1834.With over $70 billion in total assets, we are a regional powerhouse d...Show more

 • Promoted

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Chaska, TX, US
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab...Show more

eCommerce Analytics & Insights Manager - Remote Eligible

General MillsShakopee, MN, United States
Remote
Full-time

General Mills is accelerating our eCommerce growth -- and we're looking for a strategic, data-driven leader to help us measure, understand, and drive performance across our most important brands an...Show more

 • Promoted

Regional Application Engineering Leader - Dielectric Fluids (REMOTE) #ESF2624

ExpertHiringDelano, MN, United States
Remote
Full-time

Job DescriptionTop Reasons to work with our client :Founded in 1865, it is the largest privately held corporation in the United States.Their meat and poultry division produces, distributes and mark...Show more

 • Promoted

Business Development Manager

Slice Merchant ServicesDayton, MN, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAJordan, Minnesota, us
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Digital Marketing Specialist

IDI DistributorsChaska, MN, United States
Full-time

MN-Corp CHANHASSEN, MN 55317, USA.The Digital Marketing Specialist plays a critical role in driving IDI's growth by identifying where customers discover information online and ensuring IDI shows up...Show more

 • Promoted

Independent Living Skills Coach Overnights (Awake) - Elk River

BrightSpring Health ServicesElk River, Minnesota, United States
Full-time

Independent Living Skills Coach Overnights (Awake) - Elk River.SpringPath Mental Health Services.SpringPath Mental Health Services.The ILS Overnight Coach works as part of an Intensive Residential ...Show more

 • Promoted

Technology Project Manager - Remote

Eide BaillyElk River, MN, United States
Remote
Full-time

Location :Physical location anywhere in the continental US or Canada.Work Arrangement :RemoteTypical Day in the LifeAs a Project Manager in the Technology Consulting group, you will be responsible ...Show more

 • Promoted

Senior Solutions Architect – Sustainability & Global Impact

Dahl ConsultingWayzata, MN, United States
Temporary

A leading consulting firm is seeking a Solution Architect III to design impactful solutions that drive global sustainability and impactful communications.The role involves developing architecture i...Show more

 • Promoted

Digital Marketing Intern - Remote

CommScopeShakopee, MN, United States
Remote
Full-time

Internship Programs at CommScope As CommScope designs and builds connectivity for the world's most advanced networks, we're building something equally as important:careers for forward-thinking, inn...Show more

 • Promoted

Project Manager

Midwest Electric & GeneratorElk River, MN, US
Full-time

Midwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage.We are proud to be the #1 i...Show more