Assistant Front Office ManagerBoar's Head Resort • Charlottesville, VA, US
Assistant Front Office Manager
Boar's Head Resort • Charlottesville, VA, US
30+ days ago
Job type
- Full-time
Job descriptionPrevious experience in a front office or guest services role, preferably in a hospitality setting. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in hotel management software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks. Strong problem-solving skills and attention to detail. Flexibility to work various shifts, including weekends and holidays.
Job Description
Job Description
Description :
Boar's Head Resort is seeking a dedicated and enthusiastic Assistant Front Office Manager. The ideal candidate will assist in overseeing the front office operations, ensuring exceptional guest experiences, and maintaining high standards of service.
Key Responsibilities :
- Assist the Front Office Manager in managing daily operations of the front desk and guest services.
- Supervise front office staff, providing training and support to ensure excellent service delivery.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Monitor and maintain the quality of service and guest satisfaction.
- Assist in managing reservations, check-ins, and check-outs efficiently.
- Collaborate with other departments to enhance the overall guest experience.
- Prepare reports on front office operations and guest feedback for management review.
- Ensure compliance with hotel policies and procedures.
Requirements :
Skills and Qualifications :
We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about hospitality and committed to providing outstanding service, we encourage you to apply.
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Front Office Manager • Charlottesville, VA, US