IT Support Specialist

A company is looking for an IT User Support Specialist to provide technical support and resolve IT issues for employees.

Key Responsibilities

Manage and document technical issues and solutions in the ticketing system while communicating with employees

Evaluate and prioritize incoming support requests, identifying issues and determining solutions

Assist users in implementing requests and maintain user account information, including rights and security

Required Qualifications

Associate's degree in information technology or a related field (or equivalent experience)

5-7 years of customer service experience in an IT environment

Knowledge of various computer systems, hardware, software, and peripherals

Ability to multi-task in a fast-paced environment with fluctuating priorities