Financial Aid Support Specialist

Job Vacancy Announcement

Position Information

Position Title

Financial Aid Support Specialist

Position Type

Staff

Department

Student Affairs

FLSA

Non-Exempt

Union / Non Union

Union

Full Time or Part Time

Full Time

Grade

Salary Range

Hiring Salary Range

$34,496-$37,946 / Annually

Fixed Term / Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

Maintain a comprehensive basic knowledge of all federal, institutional, and state policies, procedures, and regulations. Greet visitors, address student questions and needs, route students to coordinators appropriately. Maintain daily intake count of students who visit the office or schedule virtual appointments through navigate.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• High School diploma, GED, or equivalent required.
• Two years of customer service experience working with a diverse population required, preferably in a community college or higher education setting.
• Associate degree preferred

Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume / CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.

ESSENTIAL DUTIES :

KNOWLEDGE, SKILLS AND ABILITIES

Job Requirements

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping and repetitive motions

OTHER REQUIREMENTS

ACCOMMODATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George's Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the ECT department

Is Background Check Required?

Yes

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?

Yes

Posting Detail Information

Posting Number

PGCC230711 / 12

Open Date

10 / 18 / 2025

Close Date

Open Until Filled

Yes

Background Check Statement

Prince George's Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Application Status : you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.