Technical Support Engineer (SysOps)

Job Description

Job Description

About Us

Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity. Our mission is to organize, optimize, and orient the world's computation.

We value elegance, ownership, integrity, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.

About the Role

We're looking for a Technical Support Engineer to provide critical assistance to our clients and hosts. You'll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, onsite position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.

• Location : Los Angeles, CA (in‑office, 5 days / week) – easily accessible 10 / 405 freeways; free on‑site parking or pre‑tax commuter benefits available.

Vast.ai users or hosts strongly preferred.

Key Responsibilities

You Are

To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.

Must-haves

Nice-to-haves

Annual Salary Range

$100,000 - $160,000 USD + equity + benefits

Benefits