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Service Advisor - Freedom Chevrolet, Dallas TX
Service Advisor - Freedom Chevrolet, Dallas TXEd Morse Automotive Group • Dallas, TX, US
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Service Advisor - Freedom Chevrolet, Dallas TX

Service Advisor - Freedom Chevrolet, Dallas TX

Ed Morse Automotive Group • Dallas, TX, US
17 hours ago
Job type
  • Full-time
Job description

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Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Service Advisor Role

We are currently seeking Service Advisors to join our Ed Morse team.

Responsibilities

  • Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
  • Provide customer satisfaction and maximize dealership sales of parts and service.
  • Report directly to the Service Manager / Service Director and work closely with vehicle sales managers, group leaders, and technicians.
  • Handle customer complaints that cannot be satisfied at the service writer level.
  • Answer incoming telephone calls promptly, courteously, and satisfy callers' inquiries.
  • Warmly greet service customers and be the perfect host.
  • Listen to customers' reasons for bringing their vehicle to the service department.
  • Offer logical diagnostic services or repairs to satisfy customers' concerns.
  • Provide accurate estimates for all the services or repairs recommended.

Qualifications

  • Well spoken with excellent telephone skills.
  • Positive associate who provides exceptional personalized service to guests and community.
  • Conduct all business with sincerity, honesty, and genuine concern for customers.
  • Handle minor customer complaints and / or misunderstandings with professionalism, courtesy and tact.
  • Maintain a customer satisfaction rating above zone average.

    • Why Ed Morse?

  • Weekly Pay
  • Uncapped earning potential! Bonuses, Commissions, etc.
  • 401K with company match
  • Competitive Health Benefits including : Medical, Dental, Vision
  • Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
  • Employee Assistance Program
  • Quarterly Wellness Program
  • Vacation Pay
  • Sick Pay
  • Six Paid Holidays each calendar year
  • Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
  • Employee Referral Program - Get rewarded for working with friends
  • Become involved in our community with Ed Morse Cares
  • Unlimited career potential - opportunities in multiple states with over 30+ brands
  • Ongoing Education - receive manufacturer and product knowledge training

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