Aira is a visual interpreting company that provides live, human-to-human professional assistance for people who are blind or have low vision. We operate 24 / 7 / 365 in three languages worldwide and provide service wherever there is an internet connection.
Our service is used in any industry, such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities.
As a Visual Interpreter, you will answer live video calls from our blind and low vision customers and assist them with real-time tasks in countless unique scenarios. You will provide live, personalized support for each customer's unique requirements during live calls.
Objectives of this Role :
- Embody the Aira brand by always being helpful, consistent, creative, and kind
- Provide exceptional customer experience by utilizing training and tools efficiently and accurately to support blind and low vision customer needs
- Contribute to the organization's growth and success by being a core member of the Aira team by supporting other Visual Interpreters
- Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training
Responsibilities :
Clearly and accurately present on-demand visual information to blind and low vision customersConsistently answer calls while scheduledDisplay a composed, and professional demeanor that inspires trust and supports the Aira missionEngage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and developmentMaintain strict data privacy standards and confidentialityMaintain regular and consistent attendance and punctualityFollow all of Aira's policies and procedures. Adhere to Aira's values, beliefs, and principlesAnticipate Explorers' needs and provide exceptional customer experienceSeek and act on constructive feedback; apply learnings from others to enhance your own abilitiesDemonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situationsWork effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital statusMake timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they ariseDevelop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers)Set high standards of performance for self and othersAssume responsibility and accountability for completing assignments and tasks successfullyResponsibilities and activities may change or new ones may be assigned at any time with or without noticeFollow the Visual Interpreter Code of Professional ConductRequirements :
Is an enthusiastic, eager, and articulate communicatorIs mission-driven, and has innate problem solving skillsAdapts well to new technological systems and processesIs comfortable using PCs, Macs, smartphones, applications, and online platformsHas strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cuesHas strong investigative research skills and is tenacious in the pursuit of informationUtilizes creative problem-solving skills and thrives under pressurePossesses a strong vocabulary and knows how to utilize descriptive language effectivelyHas a strong attention to detailQualifications :
A high school diploma or GED equivalentBe 18 years of age or olderFluent in EnglishMust be located in the United States (excluded locations : CA, CO, D.C., IL, MA, NJ, NY, OR, WA, US territories, international except US military installations OCONUS)A private workspace with no background noise, that is free from family, friends, pets, visitors, etcA computer system that meets our required technical specificationsMinimum Schedule Requirements :
Minimum 20 hours of weekly availability; minimum 12 hours worked per weekAvailability provided in 4 hour blocksAvailability Saturday or Sunday requiredPreferred Qualifications :
A background in customer service, a call center environment, or technical supportExperience working with people with disabilities or with accessibility technologyKnowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS)Bilingual in French or Spanish (spoken and written conversational proficiency)Benefits :
$20 base rate 4 : 00am - 12 : 00pm PST$1 Swing 12 : 00pm - 8 : 00pm PST$2 Nights 8 : 00pm - 4 : 00am PST$3 Weekends 8 : 00pm Friday - 4 : 00am Monday PST$400 Annual technology stipendPaid sick leavePaid training100% remote work - always was, always will beSupportive, integrated team environment with ongoing development opportunitiesAll candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.
Aira is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@aira.io.
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