Automotive Glass Service Advisor

Service Center

CSCS Glass

Candidates must reside in either Dallas, TX or Las Vegas, NV.

Essential Duties :

• Actively assist insurance companies and their clients in efficiently filing glass claims, ensuring a smooth and prompt claims process.
• Accurately provide cash quotes for glass repairs and replacements, tailoring solutions to customer needs and budget constraints.
• Effectively order and manage auto glass inventory for scheduled work orders, ensuring timely and accurate parts procurement to meet client demands.
• Diligently enter customer and order information into the point-of-sale system, ensuring high accuracy and attention to detail for record-keeping and billing purposes.
• Provide overflow backup support for other market call groups, demonstrating versatility and adaptability in handling a diverse range of customer queries and issues.
• Consistently follow our standard operating procedures to maintain service quality and operational efficiency.
• Develop and maintain a thorough understanding of all Caliber business lines, including service options and sales opportunities, to cross-sell and upsell effectively.
• Provide outstanding customer service, ensuring every client interaction is handled with professionalism, empathy, and a solutions-oriented approach.
• Perform other duties as required, showing flexibility and a willingness to adapt to evolving business needs and job functions.

Knowledge, Skills, and Abilities :

Education, Experience, and Other Requirements :

Physical Requirements :

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