Field Support Engineer, Pharmacy Automation

Field Support Engineer, Pharmacy Automation

Compensation : Salary + Bonus + Company Car

We're looking for a dedicated Field Support Engineer to join our team. In this role, you'll be the face of our company, providing world-class technical and customer support for our advanced pharmacy automation products. You'll travel regionally to service and maintain equipment in various pharmacy environments, ensuring our clients receive exceptional service and their systems run flawlessly.

Key Responsibilities

As a Field Support Engineer, you'll be responsible for a wide range of tasks, including :

• Providing outstanding customer service by addressing inquiries and resolving issues in a professional, collaborative, and supportive manner.
• Maintaining pharmacy automation equipment and performing preemptive maintenance to maximize uptime and ensure customer satisfaction.
• Responding to service requests within specified SLA requirements for break / fix situations.
• Working with regional and national service teams to diagnose and solve complex technical problems.
• Assisting the Product Implementation Team with the installation of new automation systems.
• Training customers on the operation and daily maintenance of our products.
• Documenting all issues and resolution actions in Salesforce Field Service Lightning .
• Providing valuable feedback to our management and engineering teams to help drive product improvements and efficiency.
• Managing and organizing company-supplied tools and inventory.
• Handling occasional weekend, holiday, and overtime coverage, as well as periodic overnight stays and travel outside the local region.
• Maintaining a professional appearance and attitude while working independently with minimal supervision.

Required Skills and Experience

Proficient in Microsoft Operating Systems (including Windows 2000, XP, 7, 10, and 11) and Microsoft Office .

Highly motivated to deliver superior customer care.

Work Environment and Physical Demands

This role requires a high level of physical activity and adaptability to different environments. You should be able to :

Reasonable accommodations will be made for individuals with disabilities to perform these essential job functions.

Benefits

We provide the tools you need to succeed, including :