Salesforce Consultant

Skills : salesforce, Sales Cloud, Service Cloud, BSA, Product Owner, Sales Stream, healthcare payer

Rate : $68 / hr on C2C

Job Title : Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA)

Mandatory Areas

Must Have Skills

Skill 1 Salesforce Solution Design (Sales / Service / Experience / Health / Data Cloud)

Skill 2 Salesforce Administration & Consulting

Skill 3 Requirements Gathering & Documentation (JIRA, Confluence)

Skill 4 Salesforce Configuration & Administration Essentials

Skill 5 CRM Roadmap Planning & Implementation

Skill 6 Onsite Offshore Coordination

Skill 7 Stakeholder Management & Communication Skills

Skill 8 Healthcare Payer Domain Expertise

Domain Experience (If any) : Healthcare Payer Domain (Sales Stream)

Must Have Certifications : Salesforce Administration and / or Consulting Certifications

Location : - Woodland Hills, CA; no remote option

Onsite Requirement : Yes

Number of Days Onsite : 4 days

Overview :

We are looking for an experienced Senior Salesforce Consultant / BSA with strong Salesforce Administration and Consulting certifications. The ideal candidate will be responsible for solution design in Salesforce, working closely with Senior Salesforce Architects and client SMEs. This is a client-facing role requiring strong consulting, solutioning, and stakeholder management skills.

Key Responsibilities :

• Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
• Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
• Partner closely with Senior Salesforce Architects, Enterprise Architecture teams, and executive-level sponsors (VP / Director) to ensure alignment with business goals.
• Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools like JIRA and Confluence.
• Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.
• Coordinate with offshore teams for development, configuration, and testing during build and deployment phases.
• Facilitate design brainstorming and requirements clarification sessions across multiple geographies.
• Participate in Scrum of Scrums model for large-scale Salesforce programs.
• Build prototype configurations in Salesforce (Sales / Service / Experience Cloud, Force.com, AgentForce) during the design phase.
• Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Required Skills and Experience :

Good to Have :