Customer Service Associate - LOCALS ONLY

SGS Technologies, we are a software development and staffing company that doesn’t simply talk services – we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.

SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity!

Job Summary :

Under general supervision, this role provides administrative support to the client's Charitable Endowment Fund department within a designated functional area. The ideal candidate will apply foundational knowledge and skills acquired through education, experience, and / or on-the-job training to perform routine, standardized tasks. Clear instructions and procedures are provided, and while the role involves resolving common questions and issues, more complex matters are escalated to higher-level staff.

Duties / Ability to :

• Assist in the preparation and review of departmental reports to ensure accuracy and completeness.
• Manage email correspondence with professionalism, demonstrating strong written communication and customer service skills.
• Maintain a high level of attention to detail while consistently meeting assigned deadlines and performance goals.
• Support various projects and initiatives as assigned by the manager, contributing to team objectives.
• Handle inbound and outbound phone communications as part of daily responsibilities.
• Process a variety of transactions, including new account setups, contributions, approvals, vetting charities and ongoing account maintenance.

Additional Information

Knowledge of :

Data Entry Requirement :

Candidates must demonstrate strong data entry skills. Before submitting a candidate in Wand, please ensure they complete a data entry assessment (not a general typing test). The test should evaluate both speed and accuracy.

An ideal score is at least 5,500 keystrokes per hour with a minimum of 85% accuracy. Please attach the candidate’s test results to their resume submission.

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