Sr Director, Product Management - Customer Experience Foundations

Sr Director, Product Management - Customer Experience Foundations

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

The mission of the Customer Experience Foundations (CXF) team is to develop the framing experiences for Capital One customers across our web and mobile platforms. These experiences are informed by customer needs and business objectives to :

• Introduce customers to new ways of interacting with the digital experience.
• Leverage their unique context to adapt to their journey stage.
• Ensure experiences are fun, engaging, easy to use, and satisfying.
• Deepen engagement, loyalty, product usage, and retention to drive business value.

We organize ourselves into three primary areas of focus :

As Sr Director on the CXF team, you will lead the CX Optimization & Governance team, chartered to optimize and maintain a high bar for Capital One's digital experience across our flagship app and website. You will lead the vision, strategy, and roadmap to deliver intelligent, user-centered experiences that adapt to customer context and intent in real time, including how we measure and govern this on an ongoing basis. Key responsibilities include :

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management :

Basic Qualifications :

Preferred Qualifications :

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.