Account Support Field EngineereTeam • Columbia, SC, US

Account Support Field Engineer

eTeam • Columbia, SC, US

1 day ago

Job type

Full-time

Job description

4 days ago Be among the first 25 applicants

Duration : 4 Years

Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers.
Must be willing to travel from customer to customer when necessary.
Must be able to work overtime if you are in an installation or rack / stack event.
Must be able to work weekends with advanced notice due to a customer installation schedule.

Job : Account Support Field Engineer

Duration : 4 Years

Job Description :

Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers.

Must be willing to travel from customer to customer when necessary.

Must be able to work overtime if you are in an installation or rack / stack event.

Must be able to work weekends with advanced notice due to a customer installation schedule.

Tasks include, but are not limited to :

Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking.

Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting

Able to perform high volume / low impact tasks in an efficient and knowledgeable manner.

Provide installation and or break / fix support including component replacement, hardware troubleshooting, and operating system installation.

Able to proficiently perform data center support tasks with little guidance.

Demonstrate hands-on practical knowledge of systems and policies.

Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Requirements :

Must have a basic understanding of Storage theory, Server layout and Network concepts.

Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.

Requires good understanding of the general / technical aspects of the job.

Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.

Must possess professional written and verbal communication skills

Must be organized and able to document daily activities

Must maintain successful communication and working relationship with management & peers of all levels.

Teamwork and interpersonal skills

Must be willing to work outside of standard business hours and weekends.

Must be willing to travel for out of state projects.

Education and other requirements :

Experience with pallet jack and data center server lifting tools is a plus.

Ability to operate manual and power hand tools

3 - 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total ).

Linux, Virtualization and Windows Server experience a plus

Seniority level

Entry level

Employment type

Contract

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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Field Support Engineer • Columbia, SC, US

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