Operations Supervisor 5

Job Description

Job Description : \n\nSalary : $15.00 USD to $20.00 USD per hour DISCLOSURE - MULTI-EMPLOYER ROLE : This W-2 hourly Operations Supervisor 5 position includes responsibilities that span across the following three affiliated organizations, all under shared leadership : FOCUS #1 HOLBROCK ESTATES AT 809 N ROSE STREET, LLC FOCUS #2 HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC FOCUS #3 HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC FOCUS #4 HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC FOCUS #5 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC FOCUS #6 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC FOCUS #7 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC FOCUS #8 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC FOCUS #9 UNITY SHARED LIVING LLC FOCUS #10 ROSE HILL SHARED HOUSING LLC FOCUS #11 BEACON CO-LIVING LLC FOCUS #12 HARBORVIEW COMMONS LLC FOCUS #13 CEDAR GROVE LIVING COLLECTIVE LLC FOCUS #14 OAKSHADE COMMUNITY LIVING LLC You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of both companies, with hours, responsibilities, and compliance obligations tracked separately for each. This role is structured as a 40-hour per week position, with approximately one-third of the total weekly hours (about 13 hours per week) allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies. DISCLOSURES : The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities / tasks may be modified and / or expanded over time. Company will inform the personnel member when changes in the respective job description are made. POSITION TITLE : Operations SupervisorDIVISION : Operations ACCOUNTABLE TO : Operations Manager 5 (Chief Operations Officer, in absence of Operations Manager 5) CLASSIFICATION : This is a full-time, W-2 employee position totaling 40 hours per week, with hours allocated across three affiliated companies as follows : HOLBROCK ESTATES AT 809 N ROSE STREET, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours)HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours)HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours)HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours)LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours)LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours)LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours)UNITY SHARED LIVING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)ROSE HILL SHARED HOUSING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)BEACON CO-LIVING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)HARBORVIEW COMMONS LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)CEDAR GROVE LIVING COLLECTIVE LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)OAKSHADE COMMUNITY LIVING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours) While each assignment is classified as part-time under its respective entity, the combined schedule constitutes a full-time position across the organization network. WORK SCHEDULE : Monday - Friday from 4 : 00 PM to 1 : 00 AM. With the exception of the weekly meetings, most hours should not overlap those of the Operations Manager 5. (on-call availability required for after-hours emergencies and manager coverage)Facility operations, staff support, regulatory compliance, and direct oversight of residential services in the absence of the Facility DirectorCOMPENSATION : Compensation for this position ranges from $15.00 to $25.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget. In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes : Paid Time Off (PTO) Family and Medical Leave Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available Supplemental Health and Disability Insurance Options Retirement Savings Plan Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL : Regular travel between program sites within Maryland, Washington, D.C. and Virginia. 50% of the time. No additional compensation for travel. PHYSICAL DEMANDS : Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle. WORKING CONDITIONS : Community-based and facility-based work environmentsHigh interaction with residents, staff, external providers, and emergency personnelMust be available to respond to emergencies, including after-hours coverage when delegated GENERAL DUTIES AND RESPONSIBILITIES : Conduct a shift change meeting daily with the oncoming Special Police OfficerConduct a shift change meeting daily with the off going Operations SupervisorEnsure all staff for the 24 / 7 coverage sites are on duty as scheduled at the beginning of your shift and take necessary action if notParticipate in finance meeting once weeklyParticipate in registered nurse collaboration meeting once weeklyParticipate in meeting with Chief Operations Officer once weekly to report on facility readiness, facility compliance, assistance needed to perform your dutiesParticipate in daily operation meetings collaborate with maintenance team during these time FOCUS #1 : CLASSIFICATION : Part-time, W-2 employee 15 hours per week (37.5% of total weekly hours) HOLBROCK ESTATES AT 809 N ROSE STREET, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) ALTERNATE TITLE(S) : Assistant Operations Manager, Housing Program Operations Coordinator, Alternate Assisted Living Manager COMPANY : UNITY SHARED LIVING LLC ROSE HILL SHARED HOUSING LLC BEACON CO-LIVING LLC HARBORVIEW COMMONS LLC CEDAR GROVE LIVING COLLECTIVE LLC OAKSHADE COMMUNITY LIVING LLC COMPANY WEBSITE : COMPANY PHONE NUMBER : HUMAN RESOURCES PHONE NUMBER : (443) 539-8508 ext 10HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS : hr@holbrockestates.org ABOUT HOLBROCK ESTATES SUPPORTIVE HOUSING PROGRAMS : HolBrock Estates is a Baltimore-based management and consultation firm dedicated to empowering economically disadvantaged, disabled, and high-risk individuals through the development and oversight of impactful housing and support programs. While HolBrock Estates does not directly own the programs it supports, it plays a pivotal role in designing, managing, and consulting for a wide range of services including homeless shelters, assisted living facilities, and supportive housing programs. With nearly a decade of experience and over 5,000 individuals impacted, HolBrock Estates applies a holistic, person-centered approach that connects underserved populations with essential servicesranging from stable housing and life skills training to job placement, entitlement advocacy, and nutritious meals. The firm specializes in helping providers serve individuals with complex needs who are often excluded from traditional systems of care. At HolBrock Estates, we envision a society where all individualsregardless of disability or socio-economic statushave the opportunity to achieve stability, dignity, and independence. DEPARTMENT : Supportive Housing Programs ACCOUNTABLE FOR : Ensuring the safe, compliant, and effective day-to-day operations of all HolBrock Estates residential programs and acting as the designated lead in the absence of the Assisted Living Manager or Operations Manager 5 SUMMARY OF POSITION RESPONSIBILITIES : The Alternate Assisted Living Manager supports daily operations across both the HolBrock Estates Assisted Living Program and the Supportive Housing Program. This individual is responsible for staff oversight, resident services, compliance monitoring, and facility management in collaboration with program leadership. In the absence of the primary Assisted Living Manager or Operations Manager 5, this role assumes full leadership responsibility for facility operations, shift coverage, resident safety, and interdepartmental coordination. The Alternate Assisted Living Manager plays a key role in promoting housing stability, ensuring regulatory compliance, and supporting the health and wellness of all residents. The Alternate Assisted Living Manager must be on-site or available on-call and carry out all required duties under COMAR and Maryland Health-General Article Title 19, including staffing, service coordination, and resident safety protocols. SCHEDULED DUTIES AND RESPONSIBILITIES : Conduct weekly walk through of each facility ensuring each assisted living facility, assigned staff records and client records meets the standard; coordinate with maintenance, the delegating nurse, the property manager, human resources division, the special police unit and other vetted service providers to bring the facilities to standardBe on-site or available on-call to respond to resident, staff, or facility needsIn the absence of the Assisted Living Manager, assume full management responsibility for the assisted living programOversee and support the recruitment, hiring, training, and supervision of all assisted living staffEnsure that all employees have completed a criminal history records check or background check per Maryland lawDevelop and help implement a staffing plan that includes onboarding, annual training, and dementia care competenciesMaintain compliance with all applicable policies, programs, and service delivery standards as required by COMAREnforce hand hygiene policies, requiring staff to wash or sanitize before and after each resident contactEnsure each resident receives access to medical, nursing, and psychosocial services as outlined in their individualized service planCoordinate care components including transportation, medication delivery, meal service, and outside providersMonitor the implementation of each resident service plan and ensure it is appropriately documented and updatedSupport infection control practices, emergency preparedness, and clinical oversight proceduresMaintain all documentation and records in full compliance with applicable laws and internal policyImplement nursing orders from the delegating nurse or document justification if an order is not carried outNotify OHCQ if a contract with a delegating nurse is terminated, including reasoningNotify residents and authorized representatives in writing of any : Significant changes in resident conditionAdverse events or incidents that may affect health or servicesUnexpected outcomes or unanticipated consequencesCorrective actions taken by the facility UNSCHEDULED DUTIES AND RESPONSIBILITIES : Act as primary facility manager during absences of the Assisted Living Manager or Operations Manager 5Respond to after-hours emergencies involving staffing, resident health concerns, or facility issuesSupport interdisciplinary coordination with case managers, nurses, providers, and housing specialistsParticipate in inspections, audits, or licensing reviews with regulatory agenciesRepresent the organization in family meetings, incident debriefings, and partner agency visitsContribute to performance improvement planning, policy updates, and documentation system enhancementsFacilitate staff scheduling, payroll corrections, and disciplinary reporting when delegatedMaintain resident confidentiality and promote trauma-informed, person-centered careCarry out other duties as assigned by executive leadership or program directorsRespond to behavioral escalations, safety concerns, or emergency repairsCoordinate with staffing agencies and HR to ensure 24 / 7 shift coverageEnsure weekly compliance with facility checklist standards, including health, safety, documentation, and cleanlinessParticipate in surveys, licensing inspections, and audit readiness activitiesServe as a liaison to families, service providers, community agencies, and state regulatorsAssist with onboarding of new residents and transitions in or out of the programRepresent the program in absence of the manager at meetings, reviews, or partner engagementsAssist with drafting and updating procedures, forms, and process improvements COMPETENCIES AND SKILLS : Leadership and staff supervision in residential care settingsWorking knowledge of Maryland COMAR and OHCQ requirementsExcellent organizational, verbal, and written communication skillsCompetence in crisis response, scheduling systems, and compliance documentationStrong interpersonal and conflict-resolution skillsComfort with using Microsoft Office, Google Workspace, and housing / healthcare softwareStrong interpersonal, supervisory, and communication skillsAbility to maintain composure in crisis or high-pressure situationsDetail-oriented approach to compliance, documentation, and trainingTrauma-informed and person-centered care philosophy LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS : High school diploma or GED required; Associates or Bachelors degree preferredMust meet Marylands minimum qualifications to serve as an Assisted Living Manager including the 80 hour ALM certificationMinimum 35 years of experience in residential care, assisted living, or nursing home leadershipSupervisory experience (2+ years) strongly preferredMust pass criminal background check with CJIS and reference screeningValid drivers license and reliable transportation requiredMust maintain active CPR / First Aid certificationMust be a certified medication technician FOCUS #2 : HOLBROCK ESTATES AT 809 N ROS