Technical Clerk - Retirement Solutions

Technical Clerk

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This role will work four days a week out of our Troy, New York office. This is a B2 band role.

Job Description Summary : Are you a problem solver and detailed oriented? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to solve challenges, we want to hear from you! As a Technical Clerk, you'll perform technical and administrative support in accordance with standard procedures. You will maintain records, prepare reports, verify information and resolve common problems.

Key Responsibilities :

• Performs clerical duties requiring knowledge of general department / division and organizational practices and procedures.
• Maintains records and checks data for control purposes. Compiles and distributes standard reports which may be technical in nature from a variety of sources within and outside of department.
• Assists in answering telephones; takes messages and / or redirects calls; responds to routine questions; explains routine policies and procedures as necessary.
• Trains new employees and serves as first contact for problems when required.
• Assists in meeting room set-up and preparation, as requested.

Reporting Relationships : Reports to Director / Manager / Supervisor / Team Leader. This is an individual contributor role.

Typical Skills and Experiences :

Education : High school, vocational or technical school studies.

Experience : Two years in general office environment. Prefer one year of experience in a related function area.

Knowledge, Abilities and Skills : General knowledge of office practices and procedures, basic mathematics and familiarity with office filing systems. Effective communication skills used for interaction with all levels of associates and / or external sources. Ability to set work priorities and recommend solution to general work-related issues. Ability to operate standard office equipment and build / maintain filing systems.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing Exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.

Values : Regularly and consistently demonstrates Nationwide Values. Job Conditions :

Overtime Eligibility : Eligible (Non Exempt)

Working Conditions : Normal office environment. Frequent periods of sitting / using a personal computer. Light lifting for file storage. May be moving light meeting room furniture.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.