Job Description
Job Description
Salary : $50K
Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, porting, service excellence consulting and coaching, parking / garage management and welcome desk / concierge services.
We are currently seeking an Operations Manager in our Northwest Detroit Hospital market. The ideal candidate is dependable, energetic, and compassionate. They should be an outstanding communicator, have strong leadership skills and thrive in a team environment. Valet parking experience and Transportation Management is preferred but not required.
Position requirements
- HS diploma or relevant work experience in parking or hospitality management.
- Proficiency with Microsoft office products word, excel, PowerPoint.
- Ability to manage and lead a team of shuttle drivers
- MVR, Criminal Background and Drug Screen will be required.
- A CDL-A license is required
- Must be able to work outside in inclement weather.
- All employees must maintain a well kempt and professional appearance.
Duties and responsibilities
Work closely with client / facility managementCommunicate effectively with Director of Operations, client and the corporate office in a timely mannerMaintain proper staffing levels at all timesEnsure customers are receiving timely serviceResponsible for resolving those guest concerns that are brought to his / her attention by the valet team.Responsible for documenting incident forms and conducting incident investigations as directed by the corporate office.Responsible for scheduling staff on a weekly basisResponsible to scheduling maintenance and daily logsDirectly oversee all day-to-day activities associated with opening, managing and closing.Ensures the facility and employees are operating in accordance with company policyResponsible for documenting incident forms and conducting incident investigations as directed by the Director of Operations.This description is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position, Encore Service Group reserves the right to modify or change the essential functions of the job based on business necessity.Encore Service Group offers healthcare benefits (medical / dental / optical), 401k match, 2 weeks paid vacation (10 days), company laptop, phone stipend, and company laptop
If this sounds like the position for you, please submit acurrent resume. We look forward to hearing from you!