Senior Director, Credit & Lending

Job Description

Sr. Director, Credit & Lending Operations

Custom Capital — Remote (U.S.)

About Us

Custom Capital  is a vertically-integrated commercial real estate origination platform that connects high-net-worth investors with institutional-quality Absolute NNN (triple net lease) investment opportunities nationwide.

We're not a broker. We're not a developer. We function as a shared family office—sourcing deals, performing full due diligence, assembling equity, coordinating financing, and managing every step from LOI to close. Our members get 100% ownership of cash-flowing commercial properties with truly zero landlord responsibilities.

Operating remotely with a tech-driven platform, we outpace traditional brokers with faster execution, better terms, and institutional-grade processes. Our investments range from $2M–$25M, and we've experienced 200–300% YOY growth with over $350M in transactional value expected this year.

We're building an elite team to match our ambitions.

The Role

We're looking for a  Sr. Director, Credit & Lending Operations  to drive execution excellence in our lending function. This is an execution-focused leadership role for someone who thrives on managing multiple deals, delivering complete loan packages, and keeping lenders happy through responsive, professional communication.

You'll manage concurrent transactions, coordinate lender outreach, assemble bank-ready submissions, and ensure nothing falls through the cracks. This role reports to our Head of Credit & Lending Operations and offers a clear growth path to VP as you develop strategic capabilities and the company scales.

What You'll Do

Manage Deal Packaging :   Assemble complete loan submissions—lease abstracts, tenant financials, construction budgets, and credit presentations—ensuring everything is accurate and ready before lender outreach.

Execute Lender Outreach :   Strategically determine which lenders to engage for each deal based on the deal profile, lender appetite, property location, borrower location, and overall credit considerations.  Track submissions, manage follow-up communications, and keep deals moving through credit committee.

Support Underwriting & Due Diligence :   Prepare DSCR / NOI reconciliations, respond to lender questions within 24 hours, and coordinate appraisal scheduling. Ensure credit packages are defensible and complete.

Maintain Lender Relationships :   Manage day-to-day communications with community banks, regional lenders, and credit unions. Track lender preferences and feedback to improve future submissions.

Track Pipeline & Metrics :   Maintain accurate pipeline data in Monday.com, track term sheet progress, and provide regular updates to leadership. Contribute to departmental KPIs.

Coordinate Cross-Functionally :   Work with Acquisitions, Investor Relations, and Transactions teams to ensure lending activities align with deal timelines—including tight 1031 exchange deadlines.

Who You Are

5–8 years in CRE lending, loan operations, or capital markets , with exposure to NNN retail, industrial, or single-tenant properties preferred. Not multifamily-only or hospitality-only backgrounds.

Loan packaging experience  with community banks, regional banks, or credit unions. You know what a complete submission looks like and why it matters.

Absolute NNN / single-tenant exposure —you understand lease structures, tenant credit, and how Absolute NNN transactions differ from other asset classes.

Underwriting fundamentals —working knowledge of NOI, DSCR, cap rates, and lease evaluation. You can prepare and reconcile financial exhibits.

Strong communication skills —you're responsive, professional, and know how to keep lenders and internal stakeholders informed.

Process-oriented and detail-obsessed —comfortable managing 15-20 concurrent deals using Monday.com, HubSpot, and Slack.

You'll Thrive Here If You...

Excel at execution—you take pride in getting things done right the first time.

Value fast-paced, performance-driven environments—with clear accountability and visible impact.

Want to grow into senior leadership—this role has a clear path to Senior Director and VP.

Are comfortable with ambiguity—you can operate effectively while processes are being refined.

Communicate proactively—you surface issues early and keep everyone informed.

Why Join Us?

Clear Growth Path :   This is a launching pad, not a dead end. Demonstrated performance leads to Senior Director and VP opportunities.

Learn From the Best :   Work directly with experienced leadership and develop strategic capabilities while mastering execution.

High-Value Deal Exposure :   Work on $2M–$25M commercial transactions across the U.S. in a rapidly growing platform.

Elite Environment :   Join a team that values speed, precision, and initiative—and rewards top performance.

Competitive Compensation :   Base + variable compensation commensurate with experience and performance.

Ready to accelerate your career?  Apply now.