Customer Service Representative

Job Description

The ideal candidate loves talking to people and proactively solving issues. The candidate will be responsible for maintaining customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to order entry, record keeping of purchase orders and MRA processing.

This position requires employee to be in the office 3 days a week. This IS NOT a fully remote opportunity.

POSITION SUMMARY

Maintain customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to heavy order entry, record keeping, PO and MRA processing.

ESSENTIAL FUNCTIONS

• Order Processing. 20.0 Process / fill orders and / or verify pricing and terms.
• Correspondence Reading. 10.0 Read correspondence from both internal and external sources.
• Delivery Follow-up. 5.0 Monitor and / or report Company fill rate performance to delivery schedules.
• Order Monitoring. 5.0 Monitor and verify the status of customer orders.
• Order Reporting. 20.0 Prepare and / or deliver orders coverage, shipments, invoicing and other reports related to order processing.
• Vendor Scheduling. 15.0 Arrange scheduling for vendors' production facility to meet delivery requirements.
• Customer Relationships 10.0 Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.)
• Inventory Planning. 5.0 Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly.
• Customer Inquiries. 5.0 Respond to customer or potential customer requests for information and / or problem solving.
• Non-Moving Inventory. 5.0 Identify non-moving inventory items and arrange for disposal.

POSITION QUALIFICATIONS

SKILLS & ABILITIES

Education : Bachelor's degree (or equivalent experience)

Experience : 4+ plus year of experience with logistics background.

Computer Skills : SAP, strong MS Excel skills, MS Word

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

The actual salary offered will be based on several factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and / or from which they will be performing the job.

As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.